Forum Discussion

Copper Contributor

Apr 11, 2023

Solved

EAS Devices in quarantine - Modern Auth

Hi guys, first time poster here. After disabling Basic auth and switching to Modern Auth for our Exchange Servers our mobile devices with Outlook for Android/iOS app are constantly quarantined an...

2016

Exchange Server

hybrid

elieelkarkafi
Apr 11, 2023
DomFisch that behavior is expected Because device IDs are not governed by any physical device ID, they can change without notice. When this happens, it can cause unintended consequences when device IDs are used for managing user devices, as existing 'allowed' devices may be unexpectedly blocked or quarantined by Exchange

https://learn.microsoft.com/en-us/exchange/clients/outlook-for-ios-and-android/manage-devices?view=exchserver-2019#device-access-policy

Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily.

elieelkarkafi

MVP

Apr 11, 2023

DomFisch that behavior is expected Because device IDs are not governed by any physical device ID, they can change without notice. When this happens, it can cause unintended consequences when device IDs are used for managing user devices, as existing 'allowed' devices may be unexpectedly blocked or quarantined by Exchange

https://learn.microsoft.com/en-us/exchange/clients/outlook-for-ios-and-android/manage-devices?view=exchserver-2019#device-access-policy

Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily.