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PoorMens_Bravo's avatar
PoorMens_Bravo
Brass Contributor
Apr 23, 2026
Solved

Disabling Calendar Repair Assistant on mailboxes in Exchange Onprem 2019

Hi, We are in Exchange Hybrid setup were some mailboxes are in cloud and onprem. Recently, there were some issues with Calendar events were recipients weren't notified of any updates for the events,...
  • GuidovanDijk's avatar
    Apr 25, 2026

    Yes, it is generally safe to disable the CRA on Exchange on-premises mailboxes in a hybrid setup, and Microsoft's guidance in your case is sound. 
    Here's a breakdown to give you confidence before rolling it out org-wide.

    The CRA is a background process that periodically scans mailboxes and attempts to fix inconsistencies between meeting organizers and attendees, for example, correcting mismatches in meeting status, location, or time. It runs on a schedule and does so silently, without user action.

    The problem is that in a hybrid exchange environment, this "repair" logic can work against you. When meeting update legitimately flows from Exchange online to on-premises (or visa versa), the CRA can misinterpret the state delta as an inconsistency and revert the meeting to a prior state, in your case, reinstating a cancellation that has already been superseded by an update.

    This is a known behavioral quirk, not a bug.
    It's an older article on the techcommunity explaining CRA
    Exchange 2010 Calendar Repair Assistant | Microsoft Community Hub