Forum Discussion
Disabling Calendar Repair Assistant on mailboxes in Exchange Onprem 2019
- Apr 25, 2026
Yes, it is generally safe to disable the CRA on Exchange on-premises mailboxes in a hybrid setup, and Microsoft's guidance in your case is sound.
Here's a breakdown to give you confidence before rolling it out org-wide.
The CRA is a background process that periodically scans mailboxes and attempts to fix inconsistencies between meeting organizers and attendees, for example, correcting mismatches in meeting status, location, or time. It runs on a schedule and does so silently, without user action.
The problem is that in a hybrid exchange environment, this "repair" logic can work against you. When meeting update legitimately flows from Exchange online to on-premises (or visa versa), the CRA can misinterpret the state delta as an inconsistency and revert the meeting to a prior state, in your case, reinstating a cancellation that has already been superseded by an update.
This is a known behavioral quirk, not a bug.
It's an older article on the techcommunity explaining CRA
Exchange 2010 Calendar Repair Assistant | Microsoft Community Hub
GuidovanDijk​
Thank you so much for giving the extra piece of hybrid working scenario. I am now confident to disable this service for all mailboxes in Onprem Exchange.