Forum Discussion
jdearden
Feb 16, 2024Copper Contributor
Changed the Names and Emails of our Meeting Rooms - Now We Have Issues
A couple of weeks ago, the boss wanted the names of our meeting rooms to change in order to match a new naming convention. Our helpdesk team changed the names of the rooms and also changed each room's email address to match the new name. Since then, user's outlook clients are showing multiple rooms with the same name (only rooms we changed). When booking a meeting in Outlook for one of these rooms, one version will work correctly (room will appear in the location field of the meeting invite). The other duplicate version when selected, will not populate in the location field, but rather, will populate the previous name of the room in the location field.
Any advice on how to get these duplicate rooms removed? There are no duplicates listed in Exchange Online under Resources. Duplicates only showing up in Outlook for users.
- Gavi43Copper ContributorConsider checking for duplicate entries in users' Outlook calendars. Also, try clearing the Outlook cache or re-syncing the calendars to resolve the duplicate room naming and email address issues.