Forum Discussion
Dan_Snape
Apr 21, 2017Steel Contributor
AutoMapping Shared mailbox issues
Just wondering if anyone else has observed an issue where users are happily working with automapped shared mailboxes in Outlook 2013, but after one user is upgraded to Outlook 2016 and continues to a...
- Apr 21, 2017AutoMapping relies on AutoDiscover, so you probably have some AutoDiscover issues on the domain of the shared mailbox and it works fine in Outlook 2016 because it has a feature called Direct Connect (to Office 365) which is not available in previous versions.
Dan_Snape
Apr 26, 2017Steel Contributor
After some further investigation it turns out that the targetAddress atribute for this mailbox was not pointing to the xxx.mail.onmicrosoft.com SMTP address as required for a Office 365 Hybrid environment, thus AutoDiscover was in fact failing for this particular mailbox. Outlook 2016 was working due to the Direct Connect to Office 365 process. Thanks for helping point us in the right direction!
- David WoodsNov 09, 2017Copper Contributor
Good find.
We found our Service Desk were not adding this address as well!
Issue sorted.
Thank you!