Forum Discussion
Dan_Snape
Apr 21, 2017Steel Contributor
AutoMapping Shared mailbox issues
Just wondering if anyone else has observed an issue where users are happily working with automapped shared mailboxes in Outlook 2013, but after one user is upgraded to Outlook 2016 and continues to a...
- Apr 21, 2017AutoMapping relies on AutoDiscover, so you probably have some AutoDiscover issues on the domain of the shared mailbox and it works fine in Outlook 2016 because it has a feature called Direct Connect (to Office 365) which is not available in previous versions.
Cypher Net
Nov 12, 2017Copper Contributor
User upgraded to Outlook 2016 successfully. Interacts with the Shared Mailbox through Auto Mapping successfully. But doesn't work when using Outlook 2013.
To clarify, is it Outlook 2013 on the other users computers thats not working, or the one that upgraded to Outlook 2016?
- Dan_SnapeNov 13, 2017Steel Contributor
It was the Outlook 2013 client that was not working