Forum Discussion
USC_IT
Aug 17, 2022Copper Contributor
554 5.2.0 Error - AdditionalRenEntryIdsEx is too large and requires streaming
Greetings! We are using Exchange Online in a hybrid environment with Exchange 2016 (Version 15.1 Build 2375.7) We are experiencing a recurring 554 error with specific users. The error seems...
Roel80
Mar 01, 2023Copper Contributor
Hi USC_IT,
We have the exact same issue. How did you resolved this?
Thanks!
We have the exact same issue. How did you resolved this?
Thanks!
- USC_ITMar 06, 2023Copper Contributor
Roel80 Thanks for the reply. It is good to know we are not alone in this.
We opened a ticket with Microsoft, and after mover 2 months, we still do not have a solution. Our only temporary solution is to delete the faulty record on the user's mailbox using MFCMAPI. This seems to work for a few weeks or more, then the issue reappears.Microsoft suggested starting Outlook with the command Outlook.exe /CleanConvOnGoingActions as referenced here Messages in an e-mail thread are automatically moved to the Deleted Items folder - Microsoft Support. This was after informing them the issue referenced in the article did not match ours.
We just got a new ticket for the same issue on a mailbox we ran that command on....I'll post an update once Microsoft responds.
- Roel80Mar 07, 2023Copper ContributorUSC_IT Thanks for your reply.
We also received today this solution:
Configure user's profile in outlook in online mode.
2. Install MFCMAPI Tool
3. Go to “Tools” > “Options”.
4. Make sure that “Use the MDB_ONLINE flag when calling OpenMsgStore”
5. And “Use the MAPI_NO_CACHE flag when calling OpenEntry” are checked. Click “OK”.
6. Click on “Session” > “Logon”.
7. Choose the Outlook profile
8. Double click the profile
9. Expand “Root Container” > Scroll down > Expand “Top Information Store”.
10. Select Inbox
11. Locate PR_ADDITIONAL_REN_ENTRYIDS_EX attribute in Inbox folder
12. Copy the value in a txt file and save it in the machine.
13. Remove the value and change it for this value:
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
check if the issue persists.
So this worked for a few weeks? I will try this also and let you know.
Keep me posted 😉