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tdb2022
Copper Contributor
Jun 02, 2022

500 5.3.3 Unrecognized command

Hi all,

 

Our exchange 2016 server start acting up in the last couple days without any configuration changes. I see a few "500 5.3.3 Unrecognized command" in ProtocolLog\SmtpSend.

500 5.3.3 Unrecognized command 'Received:',

500 5.3.3 Unrecognized command '10.2.3.4',

500 5.3.3 Unrecognized command 'cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256)',

 

They seem to be from the mail header.

 

Received: from MAIL.DOMAIN.LOCAL (10.2.3.4) by MAIL.DOMAIN.LOCAL
(10.2.3.4) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256) id 15.1.2375.28 via Mailbox
Transport; Thu, 2 Jun 2022 08:40:47 -0700

 

Where do I look to troubleshoot this issue?

Below is log of a complete session

 

2022-06-02T14:00:55.424Z,Inbound Proxy Internal Send Connector,08DA442F66879163,0,,10.2.3.4:2525,*,None,Set Session Permissions
2022-06-02T14:00:55.424Z,Inbound Proxy Internal Send Connector,08DA442F66879163,1,,10.2.3.4:2525,*,,attempting to connect
2022-06-02T14:00:55.424Z,Inbound Proxy Internal Send Connector,08DA442F66879163,2,10.2.3.4:7323,10.2.3.4:2525,+,,
2022-06-02T14:00:55.426Z,Inbound Proxy Internal Send Connector,08DA442F66879163,3,10.2.3.4:7323,10.2.3.4:2525,<,"220 MAIL.DOMAIN.LOCAL Microsoft ESMTP MAIL Service ready at Thu, 2 Jun 2022 07:00:55 -0700",
2022-06-02T14:00:55.426Z,Inbound Proxy Internal Send Connector,08DA442F66879163,4,10.2.3.4:7323,10.2.3.4:2525,*,,Proxying inbound session with session id 08DA442F66879162
2022-06-02T14:00:55.426Z,Inbound Proxy Internal Send Connector,08DA442F66879163,5,10.2.3.4:7323,10.2.3.4:2525,>,EHLO MAIL.DOMAIN.LOCAL,
2022-06-02T14:00:55.426Z,Inbound Proxy Internal Send Connector,08DA442F66879163,6,10.2.3.4:7323,10.2.3.4:2525,<,250 MAIL.DOMAIN.LOCAL Hello [10.2.3.4] SIZE PIPELINING DSN ENHANCEDSTATUSCODES STARTTLS X-ANONYMOUSTLS AUTH NTLM X-EXPS GSSAPI NTLM 8BITMIME BINARYMIME CHUNKING XEXCH50 XRDST XSHADOWREQUEST,
2022-06-02T14:00:55.426Z,Inbound Proxy Internal Send Connector,08DA442F66879163,7,10.2.3.4:7323,10.2.3.4:2525,>,X-ANONYMOUSTLS,
2022-06-02T14:00:55.426Z,Inbound Proxy Internal Send Connector,08DA442F66879163,8,10.2.3.4:7323,10.2.3.4:2525,<,220 2.0.0 SMTP server ready,
2022-06-02T14:00:55.428Z,Inbound Proxy Internal Send Connector,08DA442F66879163,9,10.2.3.4:7323,10.2.3.4:2525,*," CN=mail.example.com CN=, OU=, O=, L=, S=, C=US 11A1111A11AA1A1A 1111A1A1A111111AAA1A1111111A11AA11A1A1A1 2022-01-17T14:42:01.000Z 2023-02-16T23:13:35.000Z mail.example.com;autodiscover.example.com;attachments.example.com;",Remote certificate Subject Issuer name Serial number Thumbprint Not before Not after Subject alternate names
2022-06-02T14:00:55.428Z,Inbound Proxy Internal Send Connector,08DA442F66879163,10,10.2.3.4:7323,10.2.3.4:2525,*,,"TLS protocol SP_PROT_TLS1_2_CLIENT negotiation succeeded using bulk encryption algorithm CALG_AES_128 with strength 128 bits, MAC hash algorithm CALG_SHA_256 with strength 0 bits and key exchange algorithm CALG_ECDH_EPHEM with strength 256 bits"
2022-06-02T14:00:55.428Z,Inbound Proxy Internal Send Connector,08DA442F66879163,11,10.2.3.4:7323,10.2.3.4:2525,*,1111A1A1A111111AAA1A1111111A11AA11A1A1A1,Received certificate Thumbprint
2022-06-02T14:00:55.428Z,Inbound Proxy Internal Send Connector,08DA442F66879163,12,10.2.3.4:7323,10.2.3.4:2525,>,EHLO MAIL.DOMAIN.LOCAL,
2022-06-02T14:00:55.428Z,Inbound Proxy Internal Send Connector,08DA442F66879163,13,10.2.3.4:7323,10.2.3.4:2525,<,250 MAIL.DOMAIN.LOCAL Hello [10.2.3.4] SIZE PIPELINING DSN ENHANCEDSTATUSCODES AUTH NTLM LOGIN X-EXPS EXCHANGEAUTH GSSAPI NTLM X-EXCHANGEAUTH SHA256 8BITMIME BINARYMIME CHUNKING XEXCH50 XRDST XSHADOWREQUEST XPROXY XPROXYFROM X-MESSAGECONTEXT ADRC-2.1.0.0 EPROP-1.2.0.0 XSYSPROBE XORIGFROM XMESSAGEVALUE,
2022-06-02T14:00:55.429Z,Inbound Proxy Internal Send Connector,08DA442F66879163,14,10.2.3.4:7323,10.2.3.4:2525,>,X-EXPS EXCHANGEAUTH SHA256 ,
2022-06-02T14:00:55.429Z,Inbound Proxy Internal Send Connector,08DA442F66879163,15,10.2.3.4:7323,10.2.3.4:2525,>,<Binary Data>,
2022-06-02T14:00:55.431Z,Inbound Proxy Internal Send Connector,08DA442F66879163,16,10.2.3.4:7323,10.2.3.4:2525,<,235 <authentication information>,
2022-06-02T14:00:55.432Z,Inbound Proxy Internal Send Connector,08DA442F66879163,17,10.2.3.4:7323,10.2.3.4:2525,*,SMTPSendEXCH50 SendRoutingHeaders SendForestHeaders SendOrganizationHeaders SMTPSendXShadow,Set Session Permissions
2022-06-02T14:00:55.433Z,Inbound Proxy Internal Send Connector,08DA442F66879163,18,10.2.3.4:7323,10.2.3.4:2525,>,XPROXYFROM SID=08DA442F66879162 IP=54.174.52.105 PORT=26425 DOMAIN=pgg14b.bf06x.hubspotemail.net SEQNUM=1 PERMS=1073 AUTHsrc=Anonymous,
2022-06-02T14:00:55.433Z,Inbound Proxy Internal Send Connector,08DA442F66879163,19,10.2.3.4:7323,10.2.3.4:2525,<,250 XProxyFrom accepted,
2022-06-02T14:00:55.433Z,Inbound Proxy Internal Send Connector,08DA442F66879163,20,10.2.3.4:7323,10.2.3.4:2525,*,,sending message with RecordId 672 and InternetMessageId <email address removed for privacy reasons>
2022-06-02T14:00:55.433Z,Inbound Proxy Internal Send Connector,08DA442F66879163,21,10.2.3.4:7323,10.2.3.4:2525,>,MAIL FROM:<1axb1gnx15zcvod4t2zmm2480v01slc4lps5lm-user=email address removed for privacy reasons> SIZE=0 AUTH=<> XMESSAGEVALUE=MediumHigh,
2022-06-02T14:00:55.433Z,Inbound Proxy Internal Send Connector,08DA442F66879163,22,10.2.3.4:7323,10.2.3.4:2525,>,RCPT TO:<email address removed for privacy reasons>,
2022-06-02T14:00:55.434Z,Inbound Proxy Internal Send Connector,08DA442F66879163,23,10.2.3.4:7323,10.2.3.4:2525,<,250 2.1.0 Sender OK,
2022-06-02T14:00:55.434Z,Inbound Proxy Internal Send Connector,08DA442F66879163,24,10.2.3.4:7323,10.2.3.4:2525,<,250 2.1.5 Recipient OK,
2022-06-02T14:00:55.434Z,Inbound Proxy Internal Send Connector,08DA442F66879163,25,10.2.3.4:7323,10.2.3.4:2525,>,BDAT 66472,
2022-06-02T14:00:55.565Z,Inbound Proxy Internal Send Connector,08DA442F66879163,26,10.2.3.4:7323,10.2.3.4:2525,<,451 4.7.0 Timeout waiting for client input,
2022-06-02T14:00:55.565Z,Inbound Proxy Internal Send Connector,08DA442F66879163,27,10.2.3.4:7323,10.2.3.4:2525,*,,Wrote to network 66472 bytes read from inbound proxy layer over 8 msecs for nexthopfqdn messageid <email address removed for privacy reasons>
2022-06-02T14:00:55.566Z,Inbound Proxy Internal Send Connector,08DA442F66879163,28,10.2.3.4:7323,10.2.3.4:2525,*,,successfully added connection to cache.
2022-06-02T14:01:22.847Z,Inbound Proxy Internal Send Connector,08DA442F66879163,29,10.2.3.4:7323,10.2.3.4:2525,*,,Proxying inbound session with session id 08DA442F66879166
2022-06-02T14:01:22.847Z,Inbound Proxy Internal Send Connector,08DA442F66879163,30,10.2.3.4:7323,10.2.3.4:2525,>,RSET,
2022-06-02T14:01:22.847Z,Inbound Proxy Internal Send Connector,08DA442F66879163,31,10.2.3.4:7323,10.2.3.4:2525,<,500 5.3.3 Unrecognized command 'Received:',
2022-06-02T14:01:22.847Z,Inbound Proxy Internal Send Connector,08DA442F66879163,32,10.2.3.4:7323,10.2.3.4:2525,>,XPROXYFROM SID=08DA442F66879166 IP=148.105.11.166 PORT=34766 DOMAIN=mail166.sea71.mcsv.net SEQNUM=1 PERMS=1073 AUTHsrc=Anonymous,
2022-06-02T14:01:22.847Z,Inbound Proxy Internal Send Connector,08DA442F66879163,33,10.2.3.4:7323,10.2.3.4:2525,<,500 5.3.3 Unrecognized command '10.2.3.4',
2022-06-02T14:01:22.847Z,Inbound Proxy Internal Send Connector,08DA442F66879163,34,10.2.3.4:7323,10.2.3.4:2525,>,QUIT,
2022-06-02T14:01:22.848Z,Inbound Proxy Internal Send Connector,08DA442F66879163,35,10.2.3.4:7323,10.2.3.4:2525,<,500 5.3.3 Unrecognized command 'cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256)',
2022-06-02T14:01:22.848Z,Inbound Proxy Internal Send Connector,08DA442F66879163,36,10.2.3.4:7323,10.2.3.4:2525,-,,Local

 

Thank you,

TDB

1 Reply

  • tdb2022's avatar
    tdb2022
    Copper Contributor
    I found the problem. It's the GFI MaillEssentials greylist. Don't any error after disable Greylist in Anti-Spam filters.