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Retail to 365 license
I had a retail license for Office (one-time purchase) for Mac, but wanted the power query functionality in Excel, so I purchased Office 365-personal thinking this updated version would include power ...
Ah! Turns out there is a license removal tool needed before I my 365 license can be recognized/activated.
https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193
thank you any way for your assistance.
Can you please post an (anonymized) copy of your Excel account page (make sure email addresses and other sensitive information is blurred)?
You may have to click the "Change License" button on that same page to convince Office to switch over to 365.
You may have to click the "Change License" button on that same page to convince Office to switch over to 365.