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Office Help Your organizations administrator turned off the service required to use this feature
Hello. I have just installed Office 365 on a new laptop.~I have a family plan. When I click on help I get this error; The command isn't available. Your organizations administrator turned off...
The error message you are encountering, "The command isn't available. Your organization's administrator turned off the service required to use this feature," typically indicates that certain features or functions in your Office 365 installation are restricted by the organization's policies or settings. This can happen even if you are using an Office 365 Family plan because the Office applications may be configured with default settings that apply to business or enterprise environments.
Here are some steps you can take to resolve this issue:
- Check Your Account: Ensure that you are signed in with the correct Microsoft account associated with your Office 365 Family subscription. Make sure you are not signed in with a work or organizational account.
- Verify Administrator Settings: If you are the administrator of your family plan, log in to the Microsoft 365 admin center (admin.microsoft.com) and check if there are any policies or settings that might be restricting certain features. Adjust the settings as needed to allow access to the Help feature.
- Check for Updates: Ensure that your Office applications are up to date. Outdated software might have compatibility issues with certain features. Go to File > Account > Update Options > Update Now to check for and install any available updates.
- Repair Office Installation: If the issue persists, you can try repairing your Office installation. To do this, go to Control Panel (or Settings in Windows 10), then Programs > Programs and Features. Find Microsoft Office 365 in the list, select it, and choose "Change." From there, select "Quick Repair" or "Online Repair."
- Use Office Online: If the problem persists, consider using Office Online (Office for the web) as an alternative. It provides most of the functionality found in the desktop Office applications and should not have the same restrictions.
Please note that if your Office 365 Family subscription is administered by someone else, like the primary account holder or another family member, they may have configured certain restrictions. In this case, you should communicate with them to understand and adjust these settings as needed. The text and steps were edited with the help of AI.
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This response looks super helpful, except that I can't figure out how/where to do this:
"2. Verify Administrator Settings: If you are the administrator of your family plan, log in to the Microsoft 365 admin center (admin.microsoft.com) and check if there are any policies or settings that might be restricting certain features. Adjust the settings as needed to allow access to the Help feature."
Where in this site do I check for these policies or settings?
Thanks in advance!
MMT
"2. Verify Administrator Settings: If you are the administrator of your family plan, log in to the Microsoft 365 admin center (admin.microsoft.com) and check if there are any policies or settings that might be restricting certain features. Adjust the settings as needed to allow access to the Help feature."
Where in this site do I check for these policies or settings?
Thanks in advance!
MMT
I apologize for any confusion. It seems there might be a misunderstanding. The information provided about checking administrator settings on the Microsoft 365 admin center is more applicable to business or enterprise environments where an administrator manages Office 365 settings.
For Office 365 Family plans, there isn't a dedicated admin center like there is for business plans. Instead, family plan users typically manage their subscriptions and settings through their individual Microsoft accounts.
Here are the steps you can follow to check and adjust your account settings:
- Sign In to Your Microsoft Account:
- Go to the Microsoft account sign-in page: https://account.microsoft.com/.
- Sign in with the Microsoft account associated with your Office 365 Family subscription.
- Check Subscription Details:
- Once signed in, navigate to the "Services & subscriptions" section. Here, you should see your Office 365 Family subscription listed.
- Verify Account Permissions:
- Check if your account has the necessary permissions for managing the subscription. Ensure that your account is designated as the primary or administrator account for the family plan.
- Support and Help:
- If you are still experiencing issues accessing help features, you can contact Microsoft Support for assistance. On the Microsoft account page, look for a "Help" or "Support" section, and explore options for getting assistance.
- Browser Compatibility:
- Ensure that you are using a compatible and up-to-date web browser. Some features may not work as expected if you are using an outdated or incompatible browser.