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User537843's avatar
User537843
Copper Contributor
Nov 07, 2023

MS Office 2021 does not stay activated on Mac

MacOS Senoma 14.1 MS Excel 2021 does not stay activated. I have restarted, reinstalled, relogged into my MS account on web, redownloaded Office 2021 Mac, it installs successfully, activates successfully, but every time I close program, and reopen, it says I am not activated.
It is the correct account, it is not a license problem, I paid for it with this account.

 

 

 

 

Excel on Mac

3 Replies

  • mathetes's avatar
    mathetes
    Gold Contributor
    Nov 12, 2023
    Interesting. I have something very similar with my M1 MacMini and Excel. It'll be telling me it can't upload the current Excel file I'm working on to OneDrive, that I need to log in. Yet it IS in fact uploading to OneDrive. Still, though, to get rid of the message I need to log out and log in again.
    Doesn't happen on the MacBook Air, and both have the current OS........ Strange!!
    • Jan_T327's avatar
      Jan_T327
      Copper Contributor
      Nov 12, 2023

      mathetes 
      usually it's issue with accounts, maybe it would help to follow this one 

      https://support.microsoft.com/en-us/office/what-to-try-if-you-can-t-install-or-activate-office-for-mac-5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea

      • mathetes's avatar
        mathetes
        Gold Contributor
        Nov 13, 2023

        Jan_T327 

         

        Thanks. I've bookmarked that page. I didn't see anything that quite matched my sporadic problem, and it hasn't been bad enough to cause me to lose sleep. But if it persists--or spreads to my other Macs--then I might take advantage of the ability to report in more detail the symptoms I'm encountering.

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