Forum Discussion

zasraeb's avatar
zasraeb
Occasional Reader
Mar 15, 2026

Microsoft Bookings - Availability not showing

Hi there, I have created a shared booking page in Microsoft Bookings and set up custom availability so that appointments are only available on specific days and times over a two-week period. I have ...
office 365
Kidd_Ip's avatar
Kidd_Ip
MVP
Mar 16, 2026

In Microsoft Bookings, custom availability may not display as expected when higher-level configuration settings override service-specific schedules. Even if general availability is set to “Not bookable,” Bookings applies a hierarchy that can suppress entire days or time slots if conflicts exist with staff calendars, business hours, or service-level rules.

 

https://learn.microsoft.com/en-us/microsoft-365/bookings/configure-service-availability?view=o365-worldwide

 

https://github.com/MicrosoftDocs/microsoft-365-docs/blob/public/microsoft-365/bookings/bookings-overview.md

 

  • zasraeb's avatar
    zasraeb
    Occasional Reader
    Mar 16, 2026

    Hi, thanks for your reply, I appreciate it. However, I have already set up all availability and played around with this 'Not Bookable' vs 'Custom' vs 'Staffed Hours'... There are only select days and times that are missing, such as 5.15pm on a Thursday. or a whole Thursday night missing the following week randomly, even though availability captures all these times on the business level, staffed level and in the service availability