Forum Discussion

Copper Contributor

Apr 01, 2019

Re: RD Session Host stuck at Status: "Upgrading"

Same problem here. It seems like the agent is upgrading immediately after installing. I now have two versions of the agent installed.

I tried uninstalling the agent and re-installing using what looks like an upgraded installer (version 1.0.1.10) but now instead of Status: Upgrading, my RD host is in Status: Unavailable.

Also have these additional errors in the RemoteDesktopServices-MonitoringLogger and RemoteDesktopServices-MonitoringAgentLoader logs respectively

Microsoft.RDInfra.Monitoring.AgentMonitoringService.AgentMonitoringServiceWorker
Value of the 'AgentMonitoringAccount' in 'SOFTWARE\Microsoft\RDMonitoringAgent' is empty

-------

Microsoft.RDInfra.Monitoring.AgentMonitoringService.AgentMonitoringServiceWorker
Fail to set default dimensions Invalid Operation: Fail to set default dimensions, error code is 2147942487.. Error code is 80070057

2 Replies

alhenriq_ms
Microsoft
Apr 02, 2019
Stephen Ferrero
Hi Stephen,

The monitoring agent is reporting this because there was a failure onboarding - please stop the bootloader service and try re-installing the WVD Agent. Verify that the DefaultAgent key exists under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RDAgentBootLoader -> DefaultAgent.

Then start the bootloader service.

thanks,
-al
- Stephen Ferrero
  Copper Contributor
  Apr 15, 2019
  alhenriq_ms
  Thanks,
  
  I seem to be OK now after a complete removal and re-install. I see the agent version incremented to 1.0.1.18 so perhaps something has changed.
  
  I do still see duplicated entries in appwiz for the RDS Infrastructure Agent. Looks like the original version I installed, and the updated agent are both still installed.