Forum Discussion

Brass Contributor

Mar 25, 2019

RD Session Host stuck at Status: "Upgrading"

Hi, I am trying to add a Windows Server 2016 as a session host. I have followed the steps at: https://docs.microsoft.com/en-us/azure/virtual-desktop/create-host-pools-powershell and it shows up as a s...

Stephen Ferrero

Copper Contributor

Apr 01, 2019

Same problem here. It seems like the agent is upgrading immediately after installing. I now have two versions of the agent installed.

I tried uninstalling the agent and re-installing using what looks like an upgraded installer (version 1.0.1.10) but now instead of Status: Upgrading, my RD host is in Status: Unavailable.

Also have these additional errors in the RemoteDesktopServices-MonitoringLogger and RemoteDesktopServices-MonitoringAgentLoader logs respectively

Microsoft.RDInfra.Monitoring.AgentMonitoringService.AgentMonitoringServiceWorker
Value of the 'AgentMonitoringAccount' in 'SOFTWARE\Microsoft\RDMonitoringAgent' is empty

-------

Microsoft.RDInfra.Monitoring.AgentMonitoringService.AgentMonitoringServiceWorker
Fail to set default dimensions Invalid Operation: Fail to set default dimensions, error code is 2147942487.. Error code is 80070057

alhenriq_ms

Microsoft

Apr 02, 2019

Stephen Ferrero

Hi Stephen,

The monitoring agent is reporting this because there was a failure onboarding - please stop the bootloader service and try re-installing the WVD Agent. Verify that the DefaultAgent key exists under

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RDAgentBootLoader -> DefaultAgent.

Then start the bootloader service.

thanks,

-al

Stephen Ferrero
Copper Contributor
Apr 15, 2019
alhenriq_ms
Thanks,

I seem to be OK now after a complete removal and re-install. I see the agent version incremented to 1.0.1.18 so perhaps something has changed.

I do still see duplicated entries in appwiz for the RDS Infrastructure Agent. Looks like the original version I installed, and the updated agent are both still installed.