Forum Discussion
Excel sum/counting issue
Hi there. am literally pulling my hair out and wonder if anyone else has come across this issue and can advise. Use excel all the time.. got a new laptop from work last week .. was OK and still ...
So, something doesn't work on new laptop and works well on other ("old") laptops. Without the files it's hard to discuss details, but I'd first check difference in regional settings for new and old laptops. For Windows you may find them as
Win+R
control international
Ok
at this window and in Additional settings. Check everything - dates, list separator, etc.
- Hi Sergei, I have checked the above and same same .. so that's fine. I have also been on to our support team and they spent a few hours trying to resolve but nothing!
Basically if I sent you an example of my file, when you opened it, it would look OK .. I can open other applications where I pull an excel report and they work fine. Its just this one application where it is not working. All my other colleagues can download from it fine, so its not the application. I can send a copy of the excel not working to a colleague or my support team and again when they open its OK ..
We have run error files, we have removed and uploaded again Microsoft package which incls. excel but that hasn't changed anything either ..
so am at a loss as to what I can do .. remove all the files from new laptop and start again ?- Hi there .. I have managed to resolve it .. checked the downloads settings and turned off the open office files in browser and it works .. so using Edge had an effect obviously .. anyways, it fixed the issue, thank goodness !
thanks for your help .. really appreciated that you tried ! and its probably sheer luck I found the fix .. but heyho .. will take what I can get :):)
you take care now and thanks again .. kindest, Janet
