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christophelel's avatar
christophelel
Copper Contributor
Jul 21, 2020

Excel Power Query fails to connect to salesforce

since last week, in Excel, I cannot import data from Salesforce Report. It fails to login to Salesforce. no error message. Login screen is presented again. Office365 Enterprise, Excel 2007, win 10 ...
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michelleferrier's avatar
michelleferrier
Copper Contributor
Jul 23, 2020

noswall You should be able to extend IE support until December 2020 in Session Settings - ours is already enabled

AndriuUrbina's avatar
AndriuUrbina
Copper Contributor
Jul 23, 2020

michelleferrier I've tried to extend IE support in Sandbox, but unfortunately didn't work at all.

 

  • AndriuUrbina's avatar
    AndriuUrbina
    Copper Contributor
    Jul 23, 2020

    Just wanted to point your eyes on something:

    The address where the login is redirected (https://c.salesforce.com/login-messages/es/promos.html in my case) is the banner you normally see if you go to https://login.salesforce.com

    Would it be possible that the problem is on Salesforce login website?

     

    Regards,

    Andriu

     

    • rvdleer's avatar
      rvdleer
      Copper Contributor
      Jul 24, 2020

      AndriuUrbina 

       

      Same here....since this week not able to login to SF via Excel. Redirected to that Promos page and endless login loop.....

    • Tyrone_H's avatar
      Tyrone_H
      Copper Contributor
      Jul 24, 2020
      AndriuUrbina I noticed this too, I tried changing the domain login (to my organisational one) and it repeatedly reroutes to the Promos URL.
    • michelleferrier's avatar
      michelleferrier
      Copper Contributor
      Jul 23, 2020

      AndriuUrbina That's what I suggested to Salesforce, but they were adamant its a Microsoft issue!

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