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christophelel's avatar
christophelel
Copper Contributor
Jul 21, 2020

Excel Power Query fails to connect to salesforce

since last week, in Excel, I cannot import data from Salesforce Report. It fails to login to Salesforce. no error message. Login screen is presented again. Office365 Enterprise, Excel 2007, win 10 ...
Need Help
michelleferrier's avatar
michelleferrier
Copper Contributor
Jul 23, 2020

Having the same issue here.

 

Seems like an issue where it redirects to a generic salesforce landing page https://c.salesforce.com/login-messages/uk/promos.html  instead of the OAuth2 page! 

Here are some other threads of people having the same issue

https://www.reddit.com/r/salesforce/comments/hv4zmm/cannot_connect_to_excelsalesforce_connector/
https://trailblazers.salesforce.com/answers?id=9064S000000CmKO
https://community.powerbi.com/t5/Power-Query/Excel-Power-Query-fails-to-connect-to-salesforce/m-p/1237322#M39892


Salesforce have also reponded with my last case comment with this:
But this doesn't have any relation to Excel Add-In, right?

 

I have further check on this and found an article you may review regarding the support for Excel Add-In:

https://help.salesforce.com/articleView?id=000313607&type=1&mode=1

I hope this helps in the best manner possible. As much as I want to further assist you, please understand that I could not provide you the assistance you will be needing. I regret that this is beyond the extent of our facility. I do hope you understand that this is out-of-scope for our team.

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