Forum Discussion
Excel Online App Request Was Taking Too Long -open this in the desktop app
I have a fairly large workbook that has been working absolutely no problem up until this past weekend, where it will not open in the Excel online app. It opens on the desktop app just fine. Nothing in the workbook has changed, in fact we have a back up from several months ago and that doesnt open up either. We have tried on different computers, even different M365 accounts. Done a huge amount of trouble shooting, but the fact the backup file doesnt open either, weve concluded its some change in the Excel online apps capabilities. I've looked for updates that might have happened to the online app over the weekend but can't find anything published by Microsoft that is relevant. Would really appreciate help please - it's an essential part of our business. Thanks!
I recommend using the Help, Feedback button to send feedback to Microsoft about this.
Thanks a lot JKPieterse - had a call with support today and they checked over the workbook and ended up diverting the ticket to technical, so it seems like it could be some issue with a recent update that has broken something. Will update here once I get an update from them. Thanks.
