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Kuppanagari_Pavani's avatar
Kuppanagari_Pavani
Copper Contributor
Feb 23, 2024

Aging Count Formula

Hi 

I am trying to calculate tickets that are 0-7 days, <15 Days, <30 Days etc...
This one is for 30 days, but everything shows as zero, which I know is wrong.
I want to calculate the count of all tickets combined as well.
Any help would be greatly appreciated.

Excel formula please help

 

 

Formulas and Functions

7 Replies

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      • Patrick2788's avatar
        Patrick2788
        Silver Contributor
        Feb 23, 2024
        You may need to provide an anonymized sample workbook that contains this same structure with those sheets.
  • Patrick2788's avatar
    Patrick2788
    Silver Contributor
    Feb 23, 2024
    I think viewers may be confused by the arrangement of your data at the bottom. What does P1 & P2 include and why are there 4 rows?
    • Kuppanagari_Pavani's avatar
      Kuppanagari_Pavani
      Copper Contributor
      Feb 23, 2024
      P1 & P2 mean High and Medium tickets above table priority is there as per that we need count 0-7, >15 day , > 30 days how many tickets are there count require.

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Hi 

I am trying to calculate tickets that are 0-7 days, <15 Days, <30 Days etc...
This one is for 30 days, but everything shows as zero, which I know is wrong.
I want to calculate the count of all tickets combined as well.
Any help would be greatly appreciated.

Excel formula please help

 

 

","body@stringLength":"917","rawBody":"

Hi 

I am trying to calculate tickets that are 0-7 days, <15 Days, <30 Days etc...
This one is for 30 days, but everything shows as zero, which I know is wrong.
I want to calculate the count of all tickets combined as well.
Any help would be greatly appreciated.

Excel formula please help

 

 

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This one is for 30 days, but everything shows as zero, which I know is wrong. I want to calculate the 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Aging Count Formula","moderationData":{"__ref":"ModerationData:moderation_data:4066047"},"body":"

Kuppanagari_Pavani 

I'm still not certain why there are 4 rows at the bottom instead of 1. That aside, try this formula:

=COUNTIFS(Priority,\"<>Low\",Bucket,\"=\"&category)
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If MTD count data is in IM sheet and Raw data is in IPC open ticket for that what formula we need to apply Patrick2788 

 

 

 

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