Forum Discussion
rgrisi
Nov 18, 2024Brass Contributor
Unable to Copy from Service Now Tickets
It seems to work fine in Chrome. Since Version 131 of Edge, last Thursday, our users cannot copy text from SN. Please advise.
Kelly_YThis is a Service Now Issue. Attached is their fix if anyone needs it.
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- Brian_MoranCopper Contributor
This is in fact an issue with Chrome and the just released latest version (Version 131.0.6778.86) has fixed the issue.
- RyanICopper Contributor
Same issue after an update.
Seems to only affect SNow.
Had my coworker try and they can copy/paste.
No other changes.Affects both Chrome and EDGE
- mklcyngCopper Contributor
Yep having the same issue
- sn12345Copper Contributor
Having this issue in Edge too
- rgrisiBrass Contributor
Hi Kelly - Yes, I'm unable to select/highlight text in order to copy. I saw that others are having the same issue in a web search. I'm not sure if this is a chromium or Service Now issue.
Recent Chrome update broke ServiceNow's text highl... - ServiceNow Community
https://www.servicenow.com/community/developer-forum/recent-chrome-update-broke-servicenow-s-text-highlighting/m-p/3103593/page/5
- Kelly_Y
Microsoft
Hi rgrisi - Are you having an issue with copying or highlighting and selecting text?
I see there is an open issue for highlighting and selecting text but the developers were not able to reproduce. Please provide any additional details that could help the investigation and I'll pass it along. Thanks!
-Kelly
- hagopiansCopper Contributor
Same issue in the last few days also.
kr
Sime