Sync has not worked on Microsoft Edge browser. It indicates, not syncing and 'Couldn’t connect to the sync server. Retrying…' Will appreciate guidance to make Sync work.

Linn Zaw Win It seems to me that your PC cannot connect to the sync server endpoint. You may want to try the instructions here: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync#issue-stuck-at-setting-up-sync-or-couldnt-connect-to-the-sync-server-retrying Kelly_Y Yes the error message should be more specific, or at least allow easy access to a technical version. For me a link to edge://sync-internals is good enough, like this: Sync isn't available for this account. https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync edge://sync-internals/ Regards,Ken

Kelly_Y Thanks a bunch, I now note that 'Sync is on' - with a green tick. Much appreciate this change. Kudos to the team.

Linn Zaw Win You may want to verify if the required service is enabled: https://docs.microsoft.com/en-us/azure/information-protection/activate-azure Also check edge://policy/ and see if https://docs.microsoft.com/en-us/DeployEdge/microsoft-edge-policies#syncdisabledDisabled is shown and set to true.

Linn Zaw Win I agree with you that it is somewhat complicated to turn sync on for the first time. The prerequisites should be on by default so that the sync is ready for use. Hope Microsoft can fix this soon.

MDOnsakia Hello! Thanks for reaching out! Sorry to hear about your issues with sync. For Microsoft Edge Enterprise Sync, there are specific prerequisites. Please take a look at our documentation for more information: https://docs.microsoft.com/en-gb/deployedge/microsoft-edge-enterprise-sync If you are still having issues after following the documentation. Feel free to let us know. -Kelly

Sync not working on Microsoft Edge browse

15 Replies

Kelly_Y
Microsoft
Nov 10, 2020
MDOnsakia Hello! Thanks for reaching out! Sorry to hear about your issues with sync.

For Microsoft Edge Enterprise Sync, there are specific prerequisites. Please take a look at our documentation for more information: https://docs.microsoft.com/en-gb/deployedge/microsoft-edge-enterprise-sync

If you are still having issues after following the documentation. Feel free to let us know.

-Kelly
- MDOnsakia
  Copper Contributor
  Nov 11, 2020
  Kelly_Y thanks for the guidance.
  
  I note that our subscription is Microsoft 365 Business Standard, which seems like does not support syncing on a browser! This is quite shocking.....can not explain that such simple functionality can be limited to a subscription level.
  
  My basic understanding is that even a free personal account from Microsoft should be able to sync...if you expect to compete with other browsers like Chrome or Mozilla - which provide the syncing functionality (perfectly) without paying a penny. And here we pay but cannot sync? Does not make any sense whatsoever.
  
  Kindly let your team look into this, I consider it too basic to warrant even a payment bearing in mind that Microsoft would like to position Edge as a go-to browser. This kills it off. Sorry.
  
  Hope that this will change soon.
  - Kelly_Y
    Microsoft
    Nov 11, 2020
    MDOnsakia Thank you for the feedback! We hear your concern! I have passed on the suggestion to the Sync Team.
    
    Linn Zaw Win If you are still having an issue after following the documentation I would recommend that you file a customer support request:
    
    https://support.microsoft.com/en-us/hub/4343728/support-for-business or
    
    https://microsoftedgesupport.microsoft.com/hc/en-us
    
    Thanks!
    
    -Kelly
- Linn Zaw Win
  Copper Contributor
  Nov 11, 2020
  Kelly_Y I have reviewed the prerequisites in that document and still having an issue even though I have Office 365 E3 licence.
  - Linn Zaw Win
    Copper Contributor
    Nov 11, 2020
    Here's the screenshot

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Sync not working on Microsoft Edge browse

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