Forum Discussion

MDOnsakia's avatar
MDOnsakia
Copper Contributor
Nov 09, 2020

Sync not working on Microsoft Edge browse

Sync has not worked on Microsoft Edge browser. It indicates, not syncing and 'Couldn’t connect to the sync server. Retrying…' Will appreciate guidance to make Sync work.
Sync error
Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Nov 10, 2020

MDOnsakia Hello!  Thanks for reaching out!  Sorry to hear about your issues with sync.  

 

For Microsoft Edge Enterprise Sync, there are specific prerequisites.  Please take a look at our documentation for more information: https://docs.microsoft.com/en-gb/deployedge/microsoft-edge-enterprise-sync

 

If you are still having issues after following the documentation.  Feel free to let us know. 

 

-Kelly

MDOnsakia's avatar
MDOnsakia
Copper Contributor
Nov 10, 2020

Kelly_Y  thanks for the guidance.

 

I note that our subscription is Microsoft 365 Business Standard, which seems like does not support syncing on a browser! This is quite shocking.....can not explain that such simple functionality can be limited to a subscription level.

 

My basic understanding is that even a free personal account from Microsoft should be able to sync...if you expect to compete with other browsers like Chrome or Mozilla - which provide the syncing functionality (perfectly) without paying a penny. And here we pay but cannot sync? Does not make any sense whatsoever. 

 

Kindly let your team look into this, I consider it too basic to warrant even a payment bearing in mind that Microsoft would like to position Edge as a go-to browser. This kills it off. Sorry.

 

Hope that this will change soon.