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Daniel Velez's avatar
Daniel Velez
Brass Contributor
Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that ...
Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Nov 13, 2020

Thanks, Deleted !

 

Hi Daniel Velez - I just spoke with the Sync Team.  There have been no changes to the Sync Prerequisites.

 

Do you have a specific case where M365 Business Standard or Business Basic is able to Sync and would like us to investigate?  

 

-Kelly

tcgcomputers's avatar
tcgcomputers
Copper Contributor
Feb 18, 2021

Hello, Kelly_Y, it appears that sync in Edge now works with Microsoft 365 Business Basic and Microsoft 365 Business Standard accounts. However, the "Sync Prerequisites" documentation you linked to above still doesn't have them listed.

 
 
 
  • CaptNemo1855's avatar
    CaptNemo1855
    Copper Contributor
    Feb 28, 2021

    Hi @Kelly_Y, my account does use a "Microsoft 365 Business Standard" license and Edge shows now "Sync is not available for this account".

    Checking "edge://sync-internals/" it shows:
    Summary
    Transport State Disabled
    Disable Reasons Feature not supported
    Sync Feature Enabled false
    Setup In Progress false
    Auth Error OK since browser startup
    Sync Account Type AAD

     

    Actionable Error

    Error Type DISABLED_BY_ADMIN

    Action STOP_SYNC_FOR_DISABLED_ACCOUNT

    Error Description Microsoft Information Protection service is disabled

     

    How can I resolve this issue?

    • craigsilvercf's avatar
      craigsilvercf
      Copper Contributor
      Mar 11, 2021
      When I check edge://sync-internals with M365 Business Standard, I get a similar result to CaptNemo1855. Is this feature supposed to work for Business Basic and Standard?

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