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Lennartvdbor's avatar
Lennartvdbor
Copper Contributor
Nov 02, 2021

PDF Viewer in Edge doesn't work with checkboxes

Hi all,

The Edge PDF Viewer gives us lots of issues with PDF documents that contain checkboxes and signature fields.

Example is that you have 5 checkboxes above each other, you click the bottom one, but the top one gets checked.

Same goes for the signature field, this one doesn't give you the option to sign anymore.

 

All of this since last Edge update, anyone else experiencing this issue aswell?

 

Kind regards,
Lennart

  • Kelly_Y's avatar
    Kelly_Y
    Jan 03, 2022

    Lennartvdbor Hi!  Our developers have released a fix.  Would you be able to test on MS Edge Canary Channel (version 99.0.1122.0+)?  Please let us know if this resolves your issue.  

     

    Also, they are working to release the fix to MS Edge Stable (version 96) but that is not quite available yet.  

     

    Thanks! 

     

    -Kelly

  • Lennartvdbor Hello!  Thanks for reaching out!  You mentioned the issue started happening after updating Microsoft Edge.  Do you know what version the issue started and can you remember what was the last version that it was working properly?  

     

    If you haven't had a chance yet, can you also please submit diagnostic data through the browser? ("..." menu > Help and feedback > Send feedback).  Thanks! 

     

    -Kelly

    • Lennartvdbor's avatar
      Lennartvdbor
      Copper Contributor
      Hi Kelly,

      Sorry but the issue we having was made known to us a few weeks ago, apprantly the problem was already active since a few weeks before that again so quite difficult to say since what update.
      What I do know is that I have the exact same issue in my Edge so it's not like our client is the only one having this issue.

      I will upload the diagnostic data soon!

      Thanks for your reply.

      -Lennart
    • Lennartvdbor's avatar
      Lennartvdbor
      Copper Contributor
      I sent the feedback, sorry very new to this so not sure how this works.
      I didn't get a file to upload or something, can you see if you received what i sent?

      -Lennart
      • Kelly_Y's avatar
        Kelly_Y
        Icon for Microsoft rankMicrosoft

        Lennartvdbor Hi! I believe I've found the feedback you've submitted.  

         

        I've passed on the information to the PDF team and will let you know if they need any additional information.  Thanks! 

         

        -Kelly

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