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Daniel Velez's avatar
Daniel Velez
Brass Contributor
Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that ...
Deleted's avatar
Deleted
Nov 13, 2020

Daniel Velez Thanks for reaching out. I'm tagging in Kelly_Y from our Enterprise team, who can help.

 

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge 

  • Kelly_Y's avatar
    Kelly_Y
    Icon for Microsoft rankMicrosoft
    Nov 13, 2020

    Thanks, Deleted !

     

    Hi Daniel Velez - I just spoke with the Sync Team.  There have been no changes to the Sync Prerequisites.

     

    Do you have a specific case where M365 Business Standard or Business Basic is able to Sync and would like us to investigate?  

     

    -Kelly

    • PhilTDev's avatar
      PhilTDev
      Copper Contributor
      Nov 09, 2021
      I've submitted a feedback report with my tenant ID and "TechCommunitySync" in the description.
    • gatteo's avatar
      gatteo
      Copper Contributor
      Mar 29, 2021
      Hi Kelly. I have a microsoft 365 business basic account, so:
      I can synchronize edge with my personal microsoft free account on both windows pc and mobile devices;
      I can sync edge with my business basic account on mobile devices;
      i can't sync edge for windows pc with microsoft 365 basic (or standard) business account?
      Seriously?
      Honestly i'm disappointed with Microsoft this time. I think it's a basicly function
    • tcgcomputers's avatar
      tcgcomputers
      Copper Contributor
      Feb 18, 2021

      Hello, Kelly_Y, it appears that sync in Edge now works with Microsoft 365 Business Basic and Microsoft 365 Business Standard accounts. However, the "Sync Prerequisites" documentation you linked to above still doesn't have them listed.

       
       
       
      • CaptNemo1855's avatar
        CaptNemo1855
        Copper Contributor
        Feb 28, 2021

        Hi @Kelly_Y, my account does use a "Microsoft 365 Business Standard" license and Edge shows now "Sync is not available for this account".

        Checking "edge://sync-internals/" it shows:
        Summary
        Transport State Disabled
        Disable Reasons Feature not supported
        Sync Feature Enabled false
        Setup In Progress false
        Auth Error OK since browser startup
        Sync Account Type AAD

         

        Actionable Error

        Error Type DISABLED_BY_ADMIN

        Action STOP_SYNC_FOR_DISABLED_ACCOUNT

        Error Description Microsoft Information Protection service is disabled

         

        How can I resolve this issue?

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