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jesseb1575's avatar
jesseb1575
Copper Contributor
Feb 04, 2021

Edge 88 Remembering printer that is no longer mapped

Using Edge 88.0.705.50

We have many terminal users that get printers mapped differently based on where they log in within the office. We have roaming enabled for their Edge profiles via GPO settings that syncs roaming profiles on-prem. With the latest updates to Edge, users are experiencing an issue where Edge is remembering a printer that they used when logged in to a terminal in a different part of the office the day before, that isn't even configured within their current Windows system. The expected behavior would be to fall back to a system default printer (or print to pdf) if the last used printer isn't installed on the local system.

  • Kelly_Y's avatar
    Kelly_Y
    Icon for Microsoft rankMicrosoft
    Feb 04, 2021

    jesseb1575 Hi!  Thanks for reaching out!  Just to clarify, did this issue only start occurring once you updated MS Edge?  Do you know the version number where it was previously working?  

     

    Also, do you have any print related policies set up in your organization?  (https://docs.microsoft.com/en-us/deployedge/microsoft-edge-policies#printing-policies)

     

    Also, if you haven't had a chance yet, can you please submit feedback/diagnostic data through the browser? ("..." menu > Help and feedback > Send feedback)

     

    Thanks! 

     

    -Kelly

     

    • jesseb1575's avatar
      jesseb1575
      Copper Contributor
      Feb 08, 2021

      Kelly_Y Thank you for the reply. I was able to reproduce the issue on my workstation running Edge v88.0.705.63, but not on another computer running v87.0.664.75. On both PCs, I printed to the printer I was testing within Edge, closed the browser, removed the printer from within Windows, and reopened the browser. v88 still showed the old recently-used printer when I went to print and v87 did not.

       

      Although we are using various group policies, none of them are printer related.

       

      I went ahead and sent feedback with diagnostic info within Edge.

       

      Let me know if I should try anything else. Thank you!

      • Kelly_Y's avatar
        Kelly_Y
        Icon for Microsoft rankMicrosoft
        Feb 08, 2021

        jesseb1575 Thanks!  I believe I was able to find your specific feedback.  I've passed the information on to the team and can follow up if/when they have any updates.  

         

        -Kelly