Forum Discussion
Work-profile sync error in Edge Version 85.0.564.8 dev (64 bit)
I have an error that I can't sync my Work profile favorites and passwords to one of my two work account profiles I've added to the browser.
See attached image.
I got some sync error, but I've read some in the docs:
https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync
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Prerequisites
Currently Microsoft Edge sync for Azure Active Directory (Azure AD) accounts is available for the following subscriptions:
- Azure AD Premium (P1 and P2)
- M365 Business Premium
- Office 365 E3 and above
- Azure Information Protection (AIP) (P1& P2)
- All EDU subscriptions (O365 A1 or above, M365 A1 or above, or Azure Information Protection P1 or P2 for Students or Faculty)
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Can the error be because I have both M365 Business Basic and M365 Business Premium licenses to my account? (The problem is that Business Basic is added via a AD-group that is needed for my account to work, and can't be removed).
or is the error because I have MFA activated on the account?
3 Replies
JonasRR The Sync team said that they'd need to see logs to know definitively, so instead they recommended looking into the https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync#configuration-options-for-microsoft-edge-sync. If that doesn't help, they asked you to reach out to our https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=340e66e0-d0f0-452c-a93a-2fe3f9065f3f, who should have all the tools needed to troubleshoot.
Hopefully that helps!
Fawkes (they/them)
Program Manager & Community Manager - Microsoft EdgeDeleted I’m still having error after a 3 hours troubleshooting call with M365 support. Then they just point me to: https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmicrosoftedgesupport.microsoft.com%2Fhc%2Fen-us&data=01%7C01%7CJonas.Arvidson%40Rockrullarna.se%7Cd95f7d26c20f4a71632608d8355bf4fc%7C9cd6ec4b4f134d2ca34d0bdb8d972aae%7C0&sdata=9hHCAJTd4vjU1C2vTsIKFOXl1PYRGAx8YMj%2FfvWg5AI%3D&reserved=0 .
I then made a individual case but they just redirected me to add a business support case instead. Since we don’t have any business support access-ID for Software Assurance Access (of that I know), it will cost $499 to troubleshoot this case for our non profit organization, and that budget we don’t have at all.
So I guess I will always have to live with this server error... 😢Edge sync error
JonasRR Thanks for reaching out. I'll ask the Sync team and let you know if they have any insights to share.
Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge
