Forum Discussion

Copper Contributor

Jul 21, 2020

Work-profile sync error in Edge Version 85.0.564.8 dev (64 bit)

I have an error that I can't sync my Work profile favorites and passwords to one of my two work account profiles I've added to the browser. See attached image. I got some sync error, but I've ...

Deleted

Jul 21, 2020

JonasRR The Sync team said that they'd need to see logs to know definitively, so instead they recommended looking into the https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync#configuration-options-for-microsoft-edge-sync. If that doesn't help, they asked you to reach out to our https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=340e66e0-d0f0-452c-a93a-2fe3f9065f3f, who should have all the tools needed to troubleshoot.

Hopefully that helps!

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge

Pownas
Copper Contributor
Aug 07, 2020
Deleted I’m still having error after a 3 hours troubleshooting call with M365 support. Then they just point me to: https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmicrosoftedgesupport.microsoft.com%2Fhc%2Fen-us&data=01%7C01%7CJonas.Arvidson%40Rockrullarna.se%7Cd95f7d26c20f4a71632608d8355bf4fc%7C9cd6ec4b4f134d2ca34d0bdb8d972aae%7C0&sdata=9hHCAJTd4vjU1C2vTsIKFOXl1PYRGAx8YMj%2FfvWg5AI%3D&reserved=0 .
I then made a individual case but they just redirected me to add a business support case instead. Since we don’t have any business support access-ID for Software Assurance Access (of that I know), it will cost $499 to troubleshoot this case for our non profit organization, and that budget we don’t have at all.
So I guess I will always have to live with this server error... 😢

Edge sync error