Forum Discussion
Work-profile sync error in Edge Version 85.0.564.8 dev (64 bit)
JonasRR The Sync team said that they'd need to see logs to know definitively, so instead they recommended looking into the https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync#configuration-options-for-microsoft-edge-sync. If that doesn't help, they asked you to reach out to our https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=340e66e0-d0f0-452c-a93a-2fe3f9065f3f, who should have all the tools needed to troubleshoot.
Hopefully that helps!
Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge
- PownasAug 07, 2020Copper Contributor
Deleted I’m still having error after a 3 hours troubleshooting call with M365 support. Then they just point me to: https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmicrosoftedgesupport.microsoft.com%2Fhc%2Fen-us&data=01%7C01%7CJonas.Arvidson%40Rockrullarna.se%7Cd95f7d26c20f4a71632608d8355bf4fc%7C9cd6ec4b4f134d2ca34d0bdb8d972aae%7C0&sdata=9hHCAJTd4vjU1C2vTsIKFOXl1PYRGAx8YMj%2FfvWg5AI%3D&reserved=0 .
I then made a individual case but they just redirected me to add a business support case instead. Since we don’t have any business support access-ID for Software Assurance Access (of that I know), it will cost $499 to troubleshoot this case for our non profit organization, and that budget we don’t have at all.
So I guess I will always have to live with this server error... 😢Edge sync error