Forum Discussion
Sync Error in Version 83.0.478.1 - We are unable to Verify your account
When trying to login to the Edge browser with my Office365 account (E3 license) I am getting the error:
'We were unable to verify your account. Please sign in for *e-mail* or cancel and try a different account.'
Any ideas? Is this a known bug?
willpashley I believe we are targeting mid-July for 84 Stable. Hope this helps.
19 Replies
willpashley Thanks for reaching out.
To confirm, does your Enterprise account meet the prerequisites outlined here? And are you still seeing this error after the most recent update? If so, our team has heard a couple reports of this, and is actively investigating it. If you haven't yet, it would be be really helpful if you can submit detailed feedback through the browser, along with diagnostic data.
Fawkes (they/them)
Project & Community Manager - Microsoft EdgeDeleted Thanks for the response. Yes the issue still exists on the normal Edge version and also Canary.
I can confirm that:
- The user has an O365 E3 account and an Azure AD Premium P1 license.
- Azure Information Protection is activated,
- Enterprise State Roaming is activated.
What do you want info wise for the "detailed feedback through the browser, along with diagnostic data"?
willpashley Thanks for confirming. This does sound like it might be related to a known issue that the team is looking into right now.
To submit feedback and diagnostics, you can navigate through the browser's "..." menu or do Shift + Alt + I. Then check the box below:
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
- Hi,
do you have 2step auth enabled for your O365 account?HotCakeX Hi, yes we do.
