Forum Discussion

MVP

Dec 26, 2019

Solved

Problem downloading Edge insider browser

When i download the web installer for Edge canary and then run it, it starts downloading at full speed and the loading bar fills nearly till the end but when it is about to be completed, it goes back...

Deleted
Jan 20, 2020
HotCakeX To loop back, one of our devs wanted to let you know this:

MicrosoftEdgeUpdate.log can be in one of two places:

%ALLUSERSPROFILE%\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log -> System-wide install

%LOCALAPPDATA%\Temp\MicrosoftEdgeUpdate.log -> Per-user install (e.g. Canary)

An easy way to get to it is to open up a new Windows Explorer window and copy one of the two addresses to the address bar. E.g.:

Fawkes (they/them)
Project & Community Manager - Microsoft Edge

Deleted

Jan 17, 2020

HotCakeX Thanks for continuing to look into this. The devs recently made a change that allows logging for external users. The file “MicrosoftEdgeUpdate.log” should be in %LOCALAPPDATA%\Temp. (And they confirmed that we do strip the log file from PII.) However, you are always welcome to submit feedback in whatever way is comfortable for you. Additionally, you can try to repro problem with feedback hub recording a “networking problem” and hopefully send useful info from BITS specific logs.

Thanks!

Fawkes (they/them)
Project & Community Manager - Microsoft Edge

HotCakeX

MVP

Jan 17, 2020

Thank you, fantastic change,
oh it's fine, I trust Microsoft even with PII data.

so i just tried again now (canary and dev) and looks like it's all fixed now 🙂

btw "MicrosoftEdgeUpdate.log" isn't created when I try to download and install Edge canary on Windows Sandbox. however it is created on my host machine, logged into my MSA.

again thank you for all the follow ups and attention to this problem

HotCakeX
MVP
Jan 20, 2020
Deleted
Thank you very much! the new location is exactly where the log file is created when I try installing Edge canary on Windows Sandbox.

%ALLUSERSPROFILE%\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log
"C:\ProgramData\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log"

that's useful for future troubleshooting purposes 🙂
Deleted
Jan 20, 2020
HotCakeX To loop back, one of our devs wanted to let you know this:

MicrosoftEdgeUpdate.log can be in one of two places:

%ALLUSERSPROFILE%\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log -> System-wide install

%LOCALAPPDATA%\Temp\MicrosoftEdgeUpdate.log -> Per-user install (e.g. Canary)

An easy way to get to it is to open up a new Windows Explorer window and copy one of the two addresses to the address bar. E.g.:

Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Deleted
Jan 17, 2020
HotCakeX Wonderful, we're so glad to hear it!

Fawkes (they/them)
Project & Community Manager - Microsoft Edge