Forum Discussion
Pinned app shortcuts: Windows cannot find C:\Program Files...\<versionNumber>\identity_helper.exe
Our users have pinned shortcuts to Edge apps on their taskbars.
Lately, every few days users will get an error when clicking the Edge app shortcuts on the Taskbar:
Windows cannot find 'C:\Program Files (x86)\Microsoft\Edge\Application\89.0.774.76\identity_helper.exe'. Make sure you typed the name correctly, and then try again.
When you look in the Edge\Application folder, there's usually a folder with a different version number in there.
A reboot or logoff/logon usually clears the issue up, but users are (understandably) getting annoyed.
Any idea what's causing this and how to resolve it?
It's some kind of joke! - to hardwire as it were, the shortcut to a directory that has the version number as part of it's name. And then to update the version automatically -breaking this shortcut!My fix was to copy the directory within the parent directory and rename it to the directory it was expecting - fixed.
- Hi,
please have them update to the latest version 90.0.818.39 and see if it still happens.
can download offline installer from here and deploy it on their computers too:
https://www.microsoft.com/en-us/edge/business/download- That's just it—I think this happens every time Edge is updated.
Is there a fix for this issue in that version?- I'm not sure but it's always good to stay up to date, don't know exactly what is fixed in that version.
what helps a lot is sending feedback from the Edge installation that is experiencing this problem.
from Edge's (...) menu button => Help and feedback => send feedback
that will send additional diagnostic data to developers.
