Forum Discussion
Pinned app shortcuts: Windows cannot find C:\Program Files...\<versionNumber>\identity_helper.exe
Our users have pinned shortcuts to Edge apps on their taskbars. Lately, every few days users will get an error when clicking the Edge app shortcuts on the Taskbar: Windows cannot find 'C:\Pro...
Hi,
please have them update to the latest version 90.0.818.39 and see if it still happens.
can download offline installer from here and deploy it on their computers too:
https://www.microsoft.com/en-us/edge/business/download
please have them update to the latest version 90.0.818.39 and see if it still happens.
can download offline installer from here and deploy it on their computers too:
https://www.microsoft.com/en-us/edge/business/download
- That's just it—I think this happens every time Edge is updated.
Is there a fix for this issue in that version?- I'm not sure but it's always good to stay up to date, don't know exactly what is fixed in that version.
what helps a lot is sending feedback from the Edge installation that is experiencing this problem.
from Edge's (...) menu button => Help and feedback => send feedback
that will send additional diagnostic data to developers.
johnjansenMicrosoft
We are aware of this one internally and are working on a fix. It's not fixed yet, though, so you may continue to see this. One interesting bit is that it doesn't happen to everyone - it's a timing issue when the browser updates and we do a bunch of work swapping out additional exe's (like identity_helper.exe).
Thanks for reporting this.
-John
