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pluviosilla's avatar
pluviosilla
Brass Contributor
Feb 19, 2026

Outlook suddenly cannot access Gmail

 

I suddenly started getting a message in Outlook saying

"SIGN IN: Your account email address removed for privacy reasons needs attention, please sign in to use your account"

It was followed by a button labeled "Sign in via browser".

When I press that button, I'm taken to the following webpage:

But when I press Continue I get the following error:

You have denied Office access to Google - IMAP.

Please grant Office access to Google - IMAP and try again.

After a lengthy back-and-forth with ChatGPT, I ended up deleting my Gmail account in Outlook as well as my IMAP credentials in Windows 11, but it did not fix the problem. When I try to add back the account, I get all the same errors in all the same places.

I found one post on the internet where a use claimed to have fixed this problem by changing the names of the IMAP & SMTP server in Outlook:

In Outlook, add the account as IMAP manually:

  • IMAP server: change imap.gmail.com to imap.googlemail.com
  • Port: 993
  • SMTP server: change smtp.gmail.com to smtp . googlemail.com
  • Port: 465 

None of that helps.

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