Forum Discussion

dadading's avatar
dadading
Copper Contributor
May 01, 2020

My account Cannot sync

Hi,

 

I use my school email to login the edge. It shows that "Couldn’t connect to the sync server. Retrying…". There are many bookmarks and passwords saved in this edge. However, I cannot sync to my phone and other computers, which makes me so frustrated.

4 Replies

  • Deleted's avatar
    Deleted
    May 01, 2020

    dadading Thanks for reporting this, and welcome to the MS Edge Insider community.

     

    A few questions for you:

    1. Can you please confirm what channel and build number you're using? You can find that by navigating here: edge://settings/help
    2. Can you please submit feedback through the browser, if you haven't yet? (Shift + Alt + I). And if you'd like to make sure it gets to the right team as quickly as possible, feel free to send me a DM and I can give you a code to include in the submission.

    Fawkes (they/them)
    Project & Community Manager - Microsoft Edge

     

    • dadading's avatar
      dadading
      Copper Contributor
      May 03, 2020

      Deleted Thanks for your reply. I have updated to the latest version of edge. However, the problem still happens.

       Please check the following picture for the version of edge.

       

      Thanks

       

      • Deleted's avatar
        Deleted
        May 08, 2020

        dadading Thanks for verifying your version. To confirm, were you able to submit feedback? There can be a number of causes for sync issues, so it's really helpful for our devs to see diagnostic logs. 

         

        Fawkes (they/them)
        Project & Community Manager - Microsoft Edge