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SeitzM's avatar
SeitzM
Brass Contributor
May 26, 2019

MHT support for Outlook "view it in a web browser"

When viewing an email, Outlook sometimes displays an alert "If there are problems with how this message is displayed, click here to view it in a web browser".  Clicking the alert will open the email in Internet Explorer, even if another browser is selected as the default.  

 

Copying the URL from Internet Explorer into the new Edge address bar will display the raw HTML, but will not render the page.

 

file:///C:/Users/mseit/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/3HAGQHC9/email.mht

 

23 Replies

  • goldenvocals369's avatar
    goldenvocals369
    Copper Contributor

    SeitzM, open your file using the current version of Microsoft Word instead of using a browser. This will more than likely render the file correctly. It's an extra step, but it works.  I hope this helps until Microsuck can get Outlook to work as it's supposed to.

  • tomob5's avatar
    tomob5
    Copper Contributor

    Go to settings/apps/default apps. In the box labeled "Search apps" enter, for example, "Edge", then go through and change everything to your preferred browser.

    • DoveFromAbove's avatar
      DoveFromAbove
      Iron Contributor

      P_____20Well, something has changed. Since half a year or so it opens in Edge in "Internet Explorer mode" without asking. Other browsers don't support .mht AFAIK.

      But of course this is a typical Microsoft pins and needles - stopgap solution. The real problem is the bad HTML email rendering in Outlook. A newsletter that looks good in in any email client can become a mess in Outlook.

      • P_____20's avatar
        P_____20
        Copper Contributor

        DoveFromAbovethanks for the update info. It must be my enterprise version of Edge that is not handling MHT correct (still looks like source code). I agree that Outlook needs to be updated to handle modern HTML emails.

  • RonHinds's avatar
    RonHinds
    Brass Contributor
    I have found a fix. In Edge, go to Settings, then Search for "compatibility". Under "Allow sites to be reloaded in Internet Explorer mode" choose "Allow". You will be prompted to restart Edge, Now the "View in browser" will open Edge and display correctly.
    • Jam44's avatar
      Jam44
      Copper Contributor

      Thanks RonHinds, brilliant.. at last can now view the outlook message and shrink it to print on less pages..

    • WendyOlson's avatar
      WendyOlson
      Copper Contributor
      RonHinds! You are the Master! Thank you for posting the solution! Sooo very irritating that need to go through this hassle so can read what was delivered appropriately.
      • petehalfway's avatar
        petehalfway
        Copper Contributor

        WendyOlson 

        I found a further twist to this yesterday. Whilst I use Firefox generally my computer used to open the Outlook objects in Edge using Explorer 11. Yesterday I got a message when opening an object that I should delete Explorer so, assuming the problems were now fixed, I duly did. Now no object will open, I just get a message stating 'C:\Users\Peter Coad\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\89ULOABU\email (004).mht could not be opened, because the associated helper application does not exist. Change the association in your preferences.' I have re-loaded Explorer and gone into Edge settings but still no joy.

        Have I now lost all ability to view these embedded objects in Edge?

    • thommytho's avatar
      thommytho
      Copper Contributor
      Thanks RonHinds!
      Pernille-Eskebo: you still have to fix this problem though! This is just a workaround for something that should work with default settings (or, should in fact not be required in the first place with Outlook properly rendering mhtml).
  • JSH_whippit's avatar
    JSH_whippit
    Copper Contributor

    SeitzM 

    I, too, am very annoyed at Outlook's refusal to load an MHTML link. Curiously, Microsoft's own "Mail" program included in Windows 10 handles MHTML links flawlessly. It doesn't even offer the "View in Browser" option but simply displays the link in Chrome, my default browser. Unfortunately, I'm an Outlook fan and do not have the motivation or time to figure out how to set up the kind of calendar function in "Mail" that I use multiple times each day in Outlook.

  • LornaS2021's avatar
    LornaS2021
    Copper Contributor
    Please please make it so outlook can open these files in the browser properly.
  • Pete_V_'s avatar
    Pete_V_
    Copper Contributor
    I'm amazed this is still a thing. We've moved on from IE. We've also moved to the chromium version of Edge. Just let me view the preview in Edge!
    • craigl635's avatar
      craigl635
      Copper Contributor

      Pete_V_ 

       

      Microsoft Support 

       

      Please update this bug, this seems like a gigantic security issue for outlook!!!  Not to mention super ridiculous that Internet Explorer is still a one and only handler for anything!

       

      Make Edge support .mht files !!

      • DoveFromAbove's avatar
        DoveFromAbove
        Iron Contributor
        Since a recent update, when you click the "view it in a web browser" Outlook is encouraging you to open the .mht in Edge ("New!"). Probably the MS marketing department ordered this 😞
        We would not need this "view it in a web browser" if Outlook would render HTML email properly. But it doesn't. In particular (nested) tables, typically used in newsletters are a nightmare. It used to be... well not really good but OK until Office 2007. Since then Outlook doesn't resize images in tables, it doesn't respect font styling in nested tables etc etc. Newsletters that look perfect in any email client can become unreadable in Outlook.
  • rtaylor4's avatar
    rtaylor4
    Copper Contributor

    This is still a problem. Can't find anything to fix this.

  • powerbug's avatar
    powerbug
    Copper Contributor

    SeitzM 

    my customer has the same question. we going to use word as default application, instead of the iexplorer. 
    But this feels more like an workarround, or what do you mean?

  • v-gapart's avatar
    v-gapart
    Former Employee

    SeitzM 

     

    I tested this with the attached MHT file and I am seeing the same issue. I will be sure to bring this to the product team's attention.

    Gabriel

    • Awisnionski's avatar
      Awisnionski
      Copper Contributor

      v-gapart  Has there been any updates?  I am working on a project at work using a google form to collect orders from our members.  The order is confirmed in an email automatically sent out to the member.  My issue arises here, the email from google is sent in MHTML format displaying their order, however the quantities they order look skewed.  It is viewable by clicking the "view in web browser") and then everything looks fine.  However I was curious if there is a way I can have it viewable within the email it's self every time.  If there were some instructions you can provide me to enable my outlook to view them properly within the outlook client.

       

      I could understand if this is something I would need to do on the google side of the project, as its an email being sent from them.  However I don't believe that is an option at the moment..

      • v-gapart's avatar
        v-gapart
        Former Employee

        Awisnionski 

         

        Is it possible to get the page sent as a standard html link rather than an MHTML file as that would undoubtedly directly open in the browser rather than asking if it should open in a browser?  Otherwise, you may want to contact the Microsoft Office team for Outlook to determine what settings would make the file automatically open in the browser rather than asking.  You can contact them at https://support.office.com/en-us/outlook  

         

        Gabriel

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