Forum Discussion
Edge sync fails after restart — MSA key error
4 Replies
- MelBrooks78Copper Contributor
I have exactly the same problem. This is a new issue for me. Edge Sync had been working perfectly until recently.
After a Windows restart, Edge remains stuck on "Syncing…" indefinitely. Existing bookmarks are still visible, but any new bookmark I add is not synced to my other devices, including my iPhone.
I found a reliable workaround:
- Before shutting down or restarting Windows, I sign out of my Edge profile.
- I restart Windows.
- I sign back into Edge.
After doing this, sync works again.
If I keep the Edge profile signed in when Windows restarts, the issue returns and Edge stays stuck on "Syncing…".
I can reproduce this behavior consistently.
From edge://sync-internals, I observed the following states while the issue is occurring:
- Transport State: Initializing
- Sync Engine: NotStarted
- DataType Manager State: Stopped
- Download Key Result: Fail
- Set Key Result: Fail
At the same time:
- Authentication succeeds
- Tokens are successfully obtained
- Existing bookmarks are downloaded from the cloud
However, newly created bookmarks are never uploaded and do not appear on my other devices.
- MelBrooks78Copper Contributor
I have exactly the same problem. I never had any sync issues before. This started only recently, after years of Edge Sync working normally.
After a Windows restart, Edge remains stuck on "Syncing…" indefinitely. Existing bookmarks are still visible, but any new bookmark I add is not synced to my other devices (including iPhone).
I found a reliable workaround:
- Before shutting down or restarting Windows, I sign out of my Edge profile.
- I restart Windows.
- I sign back into Edge.
After doing this, sync works again.
If I keep the Edge profile signed in when Windows restarts, the issue returns and Edge stays stuck on "Syncing…".
I can reproduce this behavior consistently.
From edge://sync-internals, I observed the following states while the issue is occurring:
- Transport State: Initializing
- Sync Engine: NotStarted
- DataType Manager: State: Stopped
- Download Key Result: Fail
- Set Key Result: Fail
At the same time:
- Sync Account Type: MSA
- Authentication succeeds
- Tokens are obtained successfully
- Existing bookmarks are downloaded from the cloud
However, new bookmarks created on the device are not uploaded and never reach my other devices.
- error335550336Copper Contributor
Thank you for the suggestion, but this issue cannot be completely resolved. When I exit Edge and re-enter it, the problem persists.
- error335550336Copper Contributor
Thank you for the suggestion, but this issue cannot be completely resolved. When I exit Edge and re-enter it, the problem persists.