Forum Discussion

4 Replies

  • MelBrooks78's avatar
    MelBrooks78
    Occasional Reader

    I have exactly the same problem. This is a new issue for me. Edge Sync had been working perfectly until recently.

    After a Windows restart, Edge remains stuck on "Syncing…" indefinitely. Existing bookmarks are still visible, but any new bookmark I add is not synced to my other devices, including my iPhone.

    I found a reliable workaround:

    • Before shutting down or restarting Windows, I sign out of my Edge profile.
    • I restart Windows.
    • I sign back into Edge.

    After doing this, sync works again.

    If I keep the Edge profile signed in when Windows restarts, the issue returns and Edge stays stuck on "Syncing…".

    I can reproduce this behavior consistently.

    From edge://sync-internals, I observed the following states while the issue is occurring:

    • Transport State: Initializing
    • Sync Engine: NotStarted
    • DataType Manager State: Stopped
    • Download Key Result: Fail
    • Set Key Result: Fail

    At the same time:

    • Authentication succeeds
    • Tokens are successfully obtained
    • Existing bookmarks are downloaded from the cloud

    However, newly created bookmarks are never uploaded and do not appear on my other devices.

     

  • MelBrooks78's avatar
    MelBrooks78
    Occasional Reader

    I have exactly the same problem. I never had any sync issues before. This started only recently, after years of Edge Sync working normally.

    After a Windows restart, Edge remains stuck on "Syncing…" indefinitely. Existing bookmarks are still visible, but any new bookmark I add is not synced to my other devices (including iPhone).

    I found a reliable workaround:

    • Before shutting down or restarting Windows, I sign out of my Edge profile.
    • I restart Windows.
    • I sign back into Edge.

    After doing this, sync works again.

    If I keep the Edge profile signed in when Windows restarts, the issue returns and Edge stays stuck on "Syncing…".

    I can reproduce this behavior consistently.

    From edge://sync-internals, I observed the following states while the issue is occurring:

    • Transport State: Initializing
    • Sync Engine: NotStarted
    • DataType Manager: State: Stopped
    • Download Key Result: Fail
    • Set Key Result: Fail

    At the same time:

    • Sync Account Type: MSA
    • Authentication succeeds
    • Tokens are obtained successfully
    • Existing bookmarks are downloaded from the cloud

    However, new bookmarks created on the device are not uploaded and never reach my other devices.

     

    • error335550336's avatar
      error335550336
      Copper Contributor

      Thank you for the suggestion, but this issue cannot be completely resolved. When I exit Edge and re-enter it, the problem persists.

    • error335550336's avatar
      error335550336
      Copper Contributor

      Thank you for the suggestion, but this issue cannot be completely resolved. When I exit Edge and re-enter it, the problem persists.