edge sync cxxxh@fxxxs.com, DISABLED_BY_ADMIN, STOP_SYNC_FOR_DISABLED_ACCOUNT, Microsoft Information

hello community,

i have a problem with microsoft edge sync. with exxxa@fxxxs.com the edge sync works under mac. Edge sync does not work on mac with cxxxh@fxxxs.com. it's the same mac.

both users have the same license: microsoft 365 business premium. Azure Information Protection (AIP) + Azure AD Enterprise State Roaming (ESR) are enabled. I also performed Enable-AipService via powershell and checked it with Get-AipService. I also checked Get-AipServiceOnboardingControlPolicy + found no problems. I looked through https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync. restarting and setting up the edge, including a new profile, were unsuccessful. on iOS + windows 10 it is also not possible to sync with cxxxh@fxxxs.com + edge.
Thank you

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edge error log:

Thu Jul 29 2021 15:50:08 GMT+0200 (Mitteleuropäische Sommerzeit) ====== Status ====== { "actionable_error": [ { "stat_name": "Error Type", "stat_status": "", "stat_value": "DISABLED_BY_ADMIN" }, { "stat_name": "Action", "stat_status": "", "stat_value": "STOP_SYNC_FOR_DISABLED_ACCOUNT" }, { "stat_name": "Error Description", "stat_status": "", "stat_value": "Microsoft Information Protection service is disabled" } ], "actionable_error_detected": true, "details": [ { "data": [ { "stat_name": "Transport State", "stat_status": "", "stat_value": "Disabled" }, { "stat_name": "Disable Reasons", "stat_status": "", "stat_value": "Feature not supported" }, { "stat_name": "Sync Feature Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Setup In Progress", "stat_status": "", "stat_value": false }, { "stat_name": "Auth Error", "stat_status": "", "stat_value": "OK since browser startup" }, { "stat_name": "Sync Account Type", "stat_status": "", "stat_value": "AAD" } ], "is_sensitive": false, "title": "Summary" }, { "data": [ { "stat_name": "Client Version", "stat_status": "", "stat_value": "Microsoft Edge Mac OS X 92.0.902.55 (2f31ea24c029d582f5472682b25153751b8021b3)" } ], "is_sensitive": false, "title": "Version Info" }, { "data": [ { "stat_name": "Server URL", "stat_status": "", "stat_value": "https://edge-enterprise.activity.windows.com/v1/feeds/me/syncEntities/" }, { "stat_name": "Server Environment", "stat_status": "", "stat_value": "edge-enterprise.activity-v1" }, { "stat_name": "Fetch Result", "stat_status": "", "stat_value": "SUCCESS" }, { "stat_name": "Fetch Message", "stat_status": "", "stat_value": "" } ], "is_sensitive": false, "title": "Environment Info" }, { "data": [ { "stat_name": "Requested Token", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Received Token Response", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Last Token Request Result", "stat_status": "", "stat_value": "OK" }, { "stat_name": "Has Token", "stat_status": "", "stat_value": false }, { "stat_name": "Next Token Request", "stat_status": "", "stat_value": "not scheduled" }, { "stat_name": "Last Token Error", "stat_status": "", "stat_value": "None" } ], "is_sensitive": false, "title": "Credentials" }, { "data": [ { "stat_name": "Requested Token", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Received Token Response", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Last Token Request Result", "stat_status": "", "stat_value": "OK" }, { "stat_name": "Has Token", "stat_status": "", "stat_value": false }, { "stat_name": "Next Token Request", "stat_status": "", "stat_value": "not scheduled" }, { "stat_name": "Last Token Error", "stat_status": "", "stat_value": "None" } ], "is_sensitive": false, "title": "Credentials for Key" }, { "data": [ { "stat_name": "Download Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Net Error Code", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "HTTP Response Code", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Process Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Set Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Fetched Key Count", "stat_status": "", "stat_value": 0 } ], "is_sensitive": false, "title": "MSA Account Key Status" }, { "data": [ { "stat_name": "Pack/Unpack Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Last MIP Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Last Key Status", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "New Key State", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Key Commit Response", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Set Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Packed/Unpacked Key Count", "stat_status": "", "stat_value": 0 } ], "is_sensitive": false, "title": "AAD Account Key Status" }, { "data": [ { "stat_name": "Server Connection", "stat_status": "", "stat_value": "not attempted" }, { "stat_name": "Last Synced", "stat_status": "", "stat_value": "Never" }, { "stat_name": "Sync First-Time Setup Complete", "stat_status": "", "stat_value": true }, { "stat_name": "Sync Cycle Ongoing", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Local Sync Backend Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Local Backend Path", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Last Successful Sync Time", "stat_status": "", "stat_value": "2021-07-29 15:49:28 +02" }, { "stat_name": "Last Audited", "stat_status": "", "stat_value": "Just now" } ], "is_sensitive": false, "title": "Local State" }, { "data": [ { "stat_name": "Throttled or Backoff", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Retry Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Notifications Enabled", "stat_status": "uninitialized", "stat_value": false } ], "is_sensitive": false, "title": "Network" }, { "data": [ { "stat_name": "Explicit Passphrase", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Passphrase Required", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Cryptographer Ready To Encrypt", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Cryptographer Has Pending Keys", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Encrypted Types", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Has Keystore Key", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Next Key Request Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Keystore Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Passphrase Type", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Explicit passphrase Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Version/Epoch", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Encryption" }, { "data": [ { "stat_name": "Sync Source", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "GetKey Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Download Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Commit Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "is_sensitive": false, "title": "Status from Last Completed Session" }, { "data": [ { "stat_name": "Notifications Received", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Updates Downloaded", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Tombstone Updates", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Reflected Updates", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Successful Commits", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Conflicts Resolved: Client Wins", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Conflicts Resolved: Server Wins", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Running Totals" }, { "data": [ { "stat_name": "Encryption Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Hierarchy Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Server Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Committed Items", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (this cycle)" }, { "data": [ { "stat_name": "Updates Downloaded", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Committed Count", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Entries", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (last cycle of last completed session)" } ], "syncShowClearServerDataButton": false, "type_status": [], "unrecoverable_error_detected": false }