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MasterTB's avatar
MasterTB
Copper Contributor
Jan 12, 2021

Crashes on Youtube with AMD graphics

The Reason I Love Playing This Game - YouTube

 

This video, as a million others, cause a crash on Windows 10 and BSOD, but ONLY ON EDGE. 

Watching it on Firefox, Chrome or Opera causes no problems.

7 Replies

  • Rolf_Birlenbach's avatar
    Rolf_Birlenbach
    Copper Contributor

    MasterTB 

     

    Hello,

     

    I had the same problem on EDGE. 

    I have updated all drivers in the system (Intel Chipset and AMD drivers). 

     

    in control center progamms repaired the Edge and in the settings I have disabled the "Use hardware acceleration (if available)".

     

    Now the system is more stable.

     

    best regards

    Rolf

     

  • MasterTB 

    Hi there,

    • Could you please mention which Edge channel/version you are using?
    • What version of Windows 10 are you using?
    • What is the corresponding error code for the BSODs you get?
    • Since you mentioned AMD graphics, is your driver up to date?
    • Do you still get BSOD when you turn off hardware acceleration in Edge settings? edge://settings/system
    • Please submit a feedback using the feedback button on Edge or shortcuts (Alt + Shift + i ), they will capture and send additional diagnostic data that can be useful in solving the problem.
    • you can view the status of your crashes and whether they have been sent to Microsoft or not from here: edge://crashes/
    • MasterTB's avatar
      MasterTB
      Copper Contributor

      HotCakeX so sory about the late response.

      I'm on Versión 90.0.789.1 (Compilación oficial) dev (64 bits) now and the crashes are gone, I've also updated the AMD graphics drivers.

      It seems the problem was a driver related issue since I haven't had it again, since the drivers update.

      I'm no on the "stable" drivers but on the latest non whq versions, AMD is terrible at this, specially with the 5000 series graphics cards.

      I also uninstalled Norton (360 was my security software and one of the services listed in the BSOD seemed to be related to it) I know, it's all over the place, this windows install has at least 2 years and lots of things have happened since.

    • Kent_William's avatar
      Kent_William
      Copper Contributor

      HotCakeX 

       

      Hi, I experience the same problem.

       

      It's basically on all web sites with some video content. Both Edge and Chrome crashes in the exact same way. Basic architecture issue since both are based on Chromium?

       

      However no problem at all with Firefox, works great.

       

      Windows 10 2004 19041.746, 64-bit Home, Edge 88.0.705.56 64-bit

      Sandy Bridge Intel i5, AMD Radeon 6770M

       

       

      • HotCakeX's avatar
        HotCakeX
        MVP
        Hi,
        Are you getting BSOD + Crash too? or only one of them?

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