Forum Discussion
Built-in shopping extension sends bad message
A while back Edge added a built-in shopping extension. It claims "We'll automatically find you the best prices and coupons from across the web as you shop.We'll automatically find you the best prices and coupons from across the web as you shop." This looks exactly the kind of spyware/crapware that tracks you all around the internet with zero regard for privacy.
To me it is INCREDIBLE that Microsoft doesn't do ANY messaging on why this functionality would respect your privacy. If Edge is supposed to be "Like Chrome, but without violating your privacy", launching this kind of tool without explaining why it's not tracking your behavior is extremely short-sighted. Please do better!
- ChromeRefugeeIron Contributor
markshelton I'm sure the Shopping functionality is a nice feature for many, but the way it was introduced and (iirc) enabled during an update may rub some people the wrong way. If Edge is to be a privacy conscious counterpoint to Chrome, any new feature should be introduced with an accompanying message that states how the user's privacy is being respected.
IMO it is not enough to say "Here's a cool new feature, and if you care about your privacy, here's a link". Better would be "Here's a cool new feature, and unlike some competitors, we are putting privacy first, and this is how. .... For more information see the detailed privacy policy".
Until recently I was feeling pretty good about Edge, but the Shopping feature definitely looks like a turn for the worse. Please reconsider the privacy messaging in Edge, thanks!
- marksheltonMicrosoft
ChromeRefugee Thank you for taking the time to share your feedback. I can assure you that privacy is a top priority for us when we're designing new features for Microsoft Edge. As you may have read in our Privacy Whitepaper, we've been careful to ensure the Shopping feature meets our high privacy standards. But to address your point more directly --- there is a difficult balancing act between creating a seamless experience and providing substantial privacy messaging in-product. We tested introducing this feature with a welcome message up-front but found that most people preferred to skip straight to coupons and price comparisons, rather than read about the feature (and its privacy considerations). I'm sorry that we didn't quite hit the mark on this feature for you, but I do appreciate your feedback and can assure you that we are actively exploring ways to make sure we effectively communicate how much we care about privacy on Microsoft Edge.
- ChromeRefugeeIron Contributor
markshelton Thanks for the response, much appreciated. Perhaps a balance can be struck where in the welcome message there is a simple link that states "Read how we protect your privacy". That same dialog should have a 'turn on' option for the new feature, showing the user that the feature was not turned on by default. Even if people don't click through the link, these two minor changes would immediately show that MS cares about privacy, which I think is important for Edge's reputation.
- There is a comment from developers:
https://techcommunity.microsoft.com/t5/articles/introducing-shopping-with-microsoft-edge/m-p/1877712/highlight/true#M3842
it also links to the privacy policy page.- ChromeRefugeeIron Contributor
HotCakeX Thanks for the link. I still feel very strongly that this should be off by default, and any message of its availability should be accompanied by super clear info about how this can be done without affecting your privacy. Stuff like this being turned on during an update makes me stop recommending Edge and leave people on Chrome. I hope MS will reconsider their approach.
- quinncom2Copper ContributorI don't often use the shopping feature in Edge, but today I was looking for it and it's not there. Did Microsoft remove the Shopping extension from Edge?