Forum Discussion
Built-in shopping extension sends bad message
MicrosoftChromeRefugee Thank you for taking the time to share your feedback. I can assure you that privacy is a top priority for us when we're designing new features for Microsoft Edge. As you may have read in our Privacy Whitepaper, we've been careful to ensure the Shopping feature meets our high privacy standards. But to address your point more directly --- there is a difficult balancing act between creating a seamless experience and providing substantial privacy messaging in-product. We tested introducing this feature with a welcome message up-front but found that most people preferred to skip straight to coupons and price comparisons, rather than read about the feature (and its privacy considerations). I'm sorry that we didn't quite hit the mark on this feature for you, but I do appreciate your feedback and can assure you that we are actively exploring ways to make sure we effectively communicate how much we care about privacy on Microsoft Edge.
markshelton Thanks for the response, much appreciated. Perhaps a balance can be struck where in the welcome message there is a simple link that states "Read how we protect your privacy". That same dialog should have a 'turn on' option for the new feature, showing the user that the feature was not turned on by default. Even if people don't click through the link, these two minor changes would immediately show that MS cares about privacy, which I think is important for Edge's reputation.
- marksheltonThanks ChromeRefugee! Great suggestions. This is an area we are actively exploring. By the way -- have you had an opportunity to test out the feature yourself? Or did you find out how to toggle it off ok? Hope you're enjoying using Microsoft Edge!
markshelton After your post and after reading the Privacy disclaimer (looked good, but I'd still like to see a statement along the lines of "MS will not resell your data, and will only share aggregate data with vendors" or so) I actually did give it a whirl when buying a guitar at Guitar Center. Edge told me that there was a coupon, but applying it Guitar Center told me that it was expired.
Due to the roundabout way that I did this (checked for a coupon using Edge in an incognito window after remembering and enabling the functionality, applied the coupon to the original cart) Edge probably didn't notice the coupon fail, so I didn't get to see how that part of the UX works (if any).
- marksheltonThanks for trying it out ChromeRefugee & Deleted. Sorry that you found expired coupons. We can't always tell whether a coupon is expired -- it may just not eligible for whatever product you're trying to purchase through the retailer. However, we are looking at the success rate of our coupons over time and removing or de-prioritizing those that have a lower chance of success.
I did find that alot of coupons on the dell website were invalid or expired. Hope that is fixed.
It would be nice if you had a welcome message and press ok or not. Not forcing.
