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AnthonyB_AUS's avatar
AnthonyB_AUS
Brass Contributor
Mar 10, 2021

90.0.818.0 or March monthly updates - Edge processes spawning and crashing. Can no longer open Edge.

I'm not sure whether the trigger was the Edge Dev 90.0.818.0 update release, or, the March Security Updates, but on multiple Dell laptops I'm now seeing identical behaviour:

  • Without actually launching Edge, Microsoft Edge processes spawning and crashing constantly. This can continue for 5-7 mins before eventually giving up and then there are no Microsoft Edge processes loaded.
  • Attempting to launch Edge Dev or Edge Release (89.0.774.48) triggers the above process all over again.

I've tried:

  1. multiple reboots
  2. uninstalling Edge Dev
  3. SFC /scannow
  4. DISM with a bunch of parameters
  5. Tried to go into Apps > Microsoft Edge > modify but it just triggers the above symptoms again

The March Security Update listed is March 9, 2021—KB5000802 (OS Builds 19041.867 and 19042.867)

 

The laptops both have Carbon Black Cloud Sensor 64-bit 3.6.0.1979 as the anti-malware.

 

Uninstalling Carbon Black Cloud Sensor 64-bit resolved the issue.

Just wanted to share the results of my lost 2 hours of productivity this morning!

  • VRStudio's avatar
    VRStudio
    Copper Contributor

    had e same issue, couldn't uninstall it or roll it back. the only way that i succeeded to uninstall was (please don`t laugh) with portable ccleaner.
    After restart OC did 4 forced restarts by it self without any prompt (a minute announcement) and than it started working back again🤷🏻‍😵
    Also have the CarbonBlack but it is not an option for to remove it.

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