Forum Discussion

AnthonyB_AUS's avatar
AnthonyB_AUS
Brass Contributor
Mar 10, 2021
Solved

90.0.818.0 or March monthly updates - Edge processes spawning and crashing. Can no longer open Edge.

I'm not sure whether the trigger was the Edge Dev 90.0.818.0 update release, or, the March Security Updates, but on multiple Dell laptops I'm now seeing identical behaviour: Without actually launch...
  • VRStudio's avatar
    VRStudio
    Mar 11, 2021

    AnthonyB_AUS 

    Carbon Black Cloud: MS Edge Failure to launch after 89.0.774.48 update 
    Environment
    • Carbon Black Cloud Sensor: All Supported Versions
      • Endpoint Standard (was CB Defense)
    • Microsoft Windows: All Supported Versions
    • Microsoft Edge browser: v89.0.774.48

    Symptoms
    • Updating MS Edge to 89.0.774.48
    • CPU Maxed out
    • Edge will not launch
    • Multiple Edge attempts to relaunch visible in task manager

    Cause
    There was a change in the behavior of the latest version of Microsoft Edge

    Resolution
    As of 9:55 PM EST on March 09, our Engineering team resolved the issue with the recent Microsoft Edge update by pushing the necessary changes to all production environments.  As of this time, it is safe to remove any bypass rules that were created in the interim.

    Additional Notes
    Enterprise EDR only orgs will not be affected with this issue

    Related Content
    https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-What-are-the-differences-between-API-Bypass/ta-p/75758


    https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-MS-Edge-Failure-to-launch-after-89-0-774-48/ta-p/101461#U101461

VRStudio's avatar
VRStudio
Copper Contributor
Mar 10, 2021

had e same issue, couldn't uninstall it or roll it back. the only way that i succeeded to uninstall was (please don`t laugh) with portable ccleaner.
After restart OC did 4 forced restarts by it self without any prompt (a minute announcement) and than it started working back again🤷🏻‍😵
Also have the CarbonBlack but it is not an option for to remove it.

    • AnthonyB_AUS's avatar
      AnthonyB_AUS
      Brass Contributor
      Mar 10, 2021
      Totally agree.
      • VRStudio's avatar
        VRStudio
        Copper Contributor
        Mar 11, 2021

        AnthonyB_AUS 

        Carbon Black Cloud: MS Edge Failure to launch after 89.0.774.48 update 
        Environment
        • Carbon Black Cloud Sensor: All Supported Versions
          • Endpoint Standard (was CB Defense)
        • Microsoft Windows: All Supported Versions
        • Microsoft Edge browser: v89.0.774.48

        Symptoms
        • Updating MS Edge to 89.0.774.48
        • CPU Maxed out
        • Edge will not launch
        • Multiple Edge attempts to relaunch visible in task manager

        Cause
        There was a change in the behavior of the latest version of Microsoft Edge

        Resolution
        As of 9:55 PM EST on March 09, our Engineering team resolved the issue with the recent Microsoft Edge update by pushing the necessary changes to all production environments.  As of this time, it is safe to remove any bypass rules that were created in the interim.

        Additional Notes
        Enterprise EDR only orgs will not be affected with this issue

        Related Content
        https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-What-are-the-differences-between-API-Bypass/ta-p/75758


        https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-MS-Edge-Failure-to-launch-after-89-0-774-48/ta-p/101461#U101461

Resources