【Sync Issue】Edge Sync Stuck on “Setting up sync” on All PCs for One Microsoft Account

English Version

Problem Description

Microsoft Edge sync is stuck on “Setting up sync” and never completes. The issue appears to be associated with one specific Microsoft account.

I have tested multiple devices and accounts, and the results consistently point to an account-specific issue rather than a problem with a particular PC.

Troubleshooting Results

1. Same account, multiple PCs: The same account cannot complete Edge sync on multiple different PCs. It remains stuck on “Setting up sync.”
2. Different accounts, same PC: When I sign in with another Microsoft account on the same PC, Edge sync works normally.
3. Same account, mobile device: Sync works normally on the mobile version of Edge using the affected account.
4. Consistent results: The problem follows the same account across multiple PCs, while other accounts sync normally on the same computers.

Affected account:

mailto:email address removed for privacy reasons

Request for Assistance

Could this issue be related to the account's server-side sync status, account configuration, or sync data?

Is there a way for Microsoft Support to check the sync status of this account or reset its server-side sync state if necessary?

Since I have already tested multiple PCs and different accounts, I would appreciate assistance in investigating a possible account-specific sync issue.

Thank you for your help!

中文版本

问题描述：

我的 Microsoft Edge 账号同步功能出现异常，登录后一直显示“正在设置同步”，无法正常完成同步。

目前已通过多组测试确认，问题似乎与特定账号有关，而不是某一台电脑或单一设备的配置问题。

已确认的测试结果：

1. 同一账号，不同 PC： 在多台不同的 PC 上登录同一个账号，均无法完成同步，一直停留在“正在设置同步”。
2. 同一 PC，不同账号： 在出现问题的同一台 PC 上切换到其他 Microsoft 账号，Edge 同步功能可以正常使用。
3. 同一账号，手机端： 该账号在手机端可以正常同步。
4. 问题具有一致性： 目前测试结果表明，异常始终跟随同一个账号出现。

出现问题的账号：

mailto:email address removed for privacy reasons

希望获得的帮助：

请问这种情况是否可能与账号的同步服务状态、服务器端配置或账号同步数据异常有关？

是否有办法检查该账号的同步状态，或者重置账号在服务器端的同步状态？

我已经进行了跨设备和跨账号测试，希望微软技术支持人员能够协助进一步排查账号层面的问题。

感谢帮助！