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DD123654's avatar
DD123654
Copper Contributor
Oct 28, 2026

【Sync Issue】Edge Sync Stuck on “Setting up sync” on All PCs for One Microsoft Account

  English Version Problem Description Microsoft Edge sync is stuck on “Setting up sync” and never completes. The issue appears to be associated with one specific Microsoft account. I have tested ...
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Jamony's avatar
Jamony
MCT
Nov 08, 2026

Your tests isolate the affected account's desktop sync path: other accounts work on those PCs, while that account works on mobile. That does not prove a server-side fault or guarantee that a backend reset will fix it.

 

Microsoft documents a sync-recovery path in Settings > Profiles > Sync > Re-sync data to this device. Try Re-sync on one PC first. Before considering Reset sync, export favorites with Ctrl+Shift+O > More options > Export favorites and preserve any other important local browser data.

 

If resync fails, the “Still having sync problems? Try another option” control provides Reset sync. This resets cloud sync data; keep Edge open until completion and follow the prompts about resuming synchronization.

 

If that control is unavailable or reset fails, contact Microsoft Edge Support with desktop/mobile versions, timestamps and your comparison matrix. Support must investigate the account-specific failure; the forum cannot perform that reset for you.