Forum Discussion
MicrosoftRoadmap for PDF reader in Microsoft Edge
Doug Punchak and Aditi_Gangwar
Re-posting since my last post got deleted, possibly because of the link to the Microsoft download site I included.
Anyways, just so you know, the users (guests) that were unable to open the Sharepoint IRM-protected PDF files in Edge were able to open the exact same files using "Microsoft Azure Information Protection Viewer" that I had them install on their computer for testing. They downloaded locally the PDF IRM-protected files from the Sharepoint site and opened them (right-click, open with...) using MS AIP Viewer and it worked. They were also able to see that the files were protected by IRM and what were their rights on those files for them. So the protection is working and the files are protected properly.
So the files and their permissions are ok for their external (guest) user to open them. It really seems at this point that this is a bug in Edge and IRM-protected PDF files that only seems to happen for external (guests) users to our tenant when they open it in the browser (which was the only way to open them for us until I found MS AIP Viewer.
Hope this helps troubleshooting and unlocks some of us having the same issue.
Microsoftpmonfette-ns: Thanks for sharing the details.
The support for opening protected files in other business tenants is currently being added, as mentioned as "
- Viewing MIP files protected in other tenants: This will enable you to view the files protected in other organizations, or in other tenants in the organization.
"
There is about a month's time before we're able to get it to Canary.
Do you also need to share the files with consumers?
Doug Punchak: Is the issue you're facing also with external customers?
- No, we do not share those files publicly or with consumers. We only share the IRM-protected PDF files with users (both internal and guests) that are members of the MS 365 group associated to the IRM-protected SharePoint site.
And this problem (inability to open the file and Edge saying "Need Permissions") only applies to guests users that are members of the group. Internal users are able to open the files properly .
And the feature you're explaining exactly apply to our issue since I know those guests also use 365 in their organization so I'm quite sure the "in other tenants" applies here.
Thank you, having this in development is really good news ! - Aditi_Gangwar, I have not tried with external users but I would hope they can't see them. That would be pretty strange if an external\guest user can see the protected documents but internal users cannot, 🙂
Aditi_Gangwar, Do you have an ETA to fix the bug for the Edge IRM issue? I see that there is a workaround but wondered if this bug is on "the list" and if there's a possible ETA for an implemented fix. Although it works, I can't ask my client to have its' 1700+ users download MS AIP, and provide instructions on when to use it, so they can open the protected documents in the event they open a document with IRM.
Thank you @pmonfette-ns for investigating!
- Aditi_Gangwar
Doug Punchak: Can you confirm if the users trying to access PDF files are in the same tenant as the ones where the files were protected?
The support for viewing protected files across tenants is currently being rolled out in Edge Canary. It will be available in Stable around end of May.
