Office365 -Subscriptions not showing up

Question

I have purchased Office365 online from Microsoft Store. when I login to Microsoft Portal for Office 365, I can see it under my "orders" but when I click on "Services and Subscriptions" I don't see it listed and therefore cannot install. Please assist

peterrising · Answer

MahmoodKhatri&nbsp;&nbsp;Hi, from https://admin.microsoft.com&nbsp;do you see the Billing menu as shown below?&nbsp;&nbsp;You should be able to see your subscription under Your Products, and also under Licences,

mahmoodkhatri · Answer

PeterRising&nbsp;Thanks for your reply.&nbsp; Sorry forgot to mention its Office 365 Family ( Home ) not the&nbsp; Enterprise one.&nbsp;Under Billing - I can see my order payments&nbsp;Under Subscription and Services - I dont see it listed ( though I have another subscription of Office365 Family purchased last month,&nbsp; which is listed )&nbsp;&nbsp;&nbsp;&nbsp;

peterrising · Answer

MahmoodKhatri&nbsp;&nbsp;Hmm that's odd.&nbsp; I'd suggest giving it a little time to see if it shows up, and if it doesn't then you may need to open a support ticket with Microsoft.

mahmoodkhatri · Answer

PeterRising&nbsp;&nbsp;Its almost 24 Hours now ..anyway, will wait till tomorrow and then see&nbsp;&nbsp;

mahmoodkhatri · Answer

I had chat with Microsoft and they said you cannot have multiple Office365 Subscriptions in the same account, so it was my mistake as I was not aware of it. Microsoft agreed to refund me.Thank You all for your assistance.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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Office365 -Subscriptions not showing up

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