Forum Discussion
Office365 -Subscriptions not showing up
Hi, from https://admin.microsoft.com do you see the Billing menu as shown below?
You should be able to see your subscription under Your Products, and also under Licences,
Thanks for your reply. Sorry forgot to mention its Office 365 Family ( Home ) not the Enterprise one.
Under Billing - I can see my order payments
Under Subscription and Services - I dont see it listed ( though I have another subscription of Office365 Family purchased last month, which is listed )
Hmm that's odd. I'd suggest giving it a little time to see if it shows up, and if it doesn't then you may need to open a support ticket with Microsoft.
PeterRising I have purchased Office365 online from Microsoft Store a couple of months ago. When I login to Microsoft Portal for Office 365, I can't see it under my "orders" neither when I click on "Services and Subscriptions". The problem is, the same day, about 5 minutes after I have purchased it, they deducted and I know that I get the first month free. When I asked why this happened it was told to me that I as mistaken. I have emailed them back with proof that money was deducted from account about 5 minutes after I purchased, but to this day nobody replied. It has been a couple of months now, probably just over 2 months, and I would have thought it would show on my Order History, but nothing. I have mentioned that I would like a refund and will not be using MS Office any longer because I did not agree to money being deducted from my account 5 minutes after purchase!!!
I do not work, so I hardly have any money in my account and that day Microsoft took my last that I had. I was going to pay full for the year a month after my free trial, but Microsoft just robbed me. SO unprofessional, the reply I got back. Please assist as soon as possible because I am just getting more pissed everyday when I check and don't see my subscription on my Order History, which makes me think I was scammed in some way!!!!
I had chat with Microsoft and they said you cannot have multiple Office365 Subscriptions in the same account, so it was my mistake as I was not aware of it. Microsoft agreed to refund me.
Thank You all for your assistance.
