Forum Discussion
Microsoft 365 network connectivity test hanging on Running web browser tests
Hi community,
I have this issue on different devices and from different locations.
Whenever I visit https://connectivity.m365.cloud.microsoft/ and want to run the test, I select "Add location" instead of "Automatically detect location", because I'm on a laptop without GPS and don't wont to use the WiFi recognition.
I start typing the town, select it from the list of choices, and click on "Run test".
Nevertheless, a pop-up comes asking for access to location services, to which I select "Block"
After that, the web application gets stuck on "Running web browser tests" and is not showing any results.
I had this issue on Windows 10 and on Windows 11, and on Chrome and on Edge.
Any idea how to solve this?
5 Replies
- Ares Chen
Microsoft
Hi Bosolo, thanks for the feedback. I checked it on my computer, turned off the location permission and input my location manually, it seems like it worked for me. Can you see the downloaded client for you? You need to run the client to complete the testing.
Hi Ares,
no, unfortunately it doesn't get to the point where I can download the EXE file. As mentioned, it stays hanging on earlier stage.
Kind regards.
- Ares Chen
Hi Bosolo
Sorry to hear that, it supposed to download the client automatically. To help us better understand your problem and help you, can you please capture a video for us ?
You can upload video here by click the button below.
