Forum Discussion
Microsoft 365 network connectivity test hanging on Running web browser tests
MicrosoftHi Bosolo, thanks for the feedback. I checked it on my computer, turned off the location permission and input my location manually, it seems like it worked for me. Can you see the downloaded client for you? You need to run the client to complete the testing.
Hi Ares,
no, unfortunately it doesn't get to the point where I can download the EXE file. As mentioned, it stays hanging on earlier stage.
Kind regards.
- Ares Chen
Hi Bosolo
Sorry to hear that, it supposed to download the client automatically. To help us better understand your problem and help you, can you please capture a video for us ?
You can upload video here by click the button below.
Please excuse the delay, Ares.
While preparing to record a video, I noticed that Ghostery had blocked multiple URLs, as depicted in the screenshot below. Knowing that I use Ghostery an all my default browsers (Chrome on one PC and Edge on another), it lit a bulb in my head and I paused Ghostery for this site.
Et voilà, Microsoft 365 network connectivity ran the basic tests in browser and prompted me to download the detailed test executable file.
I understand that this is Ghostery and not Microsoft issue, but it would be wise if Microsoft would add a warning line on this page mentioning that the user should disable ad blockers during the test.
