Forum Discussion
HCW Error when configuring the mail flow
I had a chat with support and completed some remote sessions and recieved this email... using the steps provided with a new Global Admin did not work, Same Error... I awate a fix... tomorrow...
'As discussed, it seems that you are also part of the affected tenants for Service Degradation EX102057. Title: Mail connector issue User Impact: Administrators may be unable to create or modify mail connectors. More info: This is an incremental update to provide the latest status on the issue. Current status: The deployment of the fix is 97 percent complete. We’ll provide an update on Monday confirming full service restoration.
In addition, try to add 1 more global admin that will perform adding the mail connector in Exchange Admin Center and try again.'
My Customer is suffering from the same problem. Looks like we are in the 3% left. Need to change the connector after a datacenter migration. Production Mails are effected.
- Simon PetersMay 23, 2017Copper Contributor
I am still getting the error..... it is so frustrating!!
Nothing from MS regarding my case, I am going to have to chase.
- John EllwoodMay 23, 2017Copper Contributor
Hi
I have been told the folllowing
>>>>
I have confirmed with our Team and it appears that they are still working for the services to be back up with regards to the mail connector. They have already corrected the issue with the creation but the services are not fully working. We will be sending you another follow up once we have the update.
>>>>>
Regards
John Ellwood
- Kerry JonesMay 23, 2017Copper Contributor
I am also still not able to create the connector.
My tenants are in the Europe region.
- Teka TekaMay 22, 2017Copper Contributor
My issue is fixed i don't know what happened i belive Microsoft is working to fix the issue but it's gradually not a fix for all tenants, i just kept terying until the HCW work.
- TomMucha1May 22, 2017Brass ContributorSame here - was finally able to finish the HCW.